Server Version#: 6.10.3
Player Version#: latest (can’t access so unsure)
I updated my password due to the data breach and have been unable to regain access to my server. I followed the Linux steps here but there is no * PlexOnlineHome="1" and when I tried to start the server again I got “This XML file does not appear to have any style information associated with it. The document tree is shown below.”
I’ve tried to add the PLEX_CLAIM token to the docker as well but all the forum posts on it just say “add PLEX_CLAIM=claim-xxxxxxx to the environment” and I don’t know what that means. I added it as a variable but it didn’t work.
I’m doing this from my desktop but plex runs on a separate server. Not sure if that’s the issue to claiming it.
It’s not possible for my utility to support containers like normal installations because when a container is active PMS is also active
To provide an alternative, my utility does provide a “manual mode”
IF you have access to the normal command line,
AND know where Preferences.xml is located from that filesystem,
AND can run as the ‘root’ user,
THEN Invocation is simple:
UserCredentialReset -p "/path/to/Preferences.xml"
It looks like this when started
[chuck@lizum bighammer.2040]$ sudo ./UserCredentialReset.sh -p /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Preferences.xml
Plex Media Server user credential reset and reclaim tool (User Specified)
This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
Please enter Plex Claim Token copied from http://plex.tv/claim :
From here it should be familiar.
As an option, you may also add the claim token on the command line
