Plex server Unavailable Synology DS718+

Plex Media Server NAS & Devices
1

Server Version#: Plex Media Server v1.18.6.2348-fd90a1389 - Synology DS718+ x86_64
Player Version#: ?

Hi, I have an issue for a week, my PMS on the NAS get unavaible via the plex.tv sign in and also via the local url.

After a stop and start, the server is available again not for long.

Since this issue, a server update appeared but the installation didnt fix my problem.

I have a Let’s ecrypt certificate installed on the NAS and I put it in my PMS server config

The only thing I modified recently in PMS was to erase the iHD_drv_video.so driver to fix the VOBSUB issue
but after update it came back (According to [ChuckPA] it’s normal I read ur thread btw thx a lot for ur job !)

On the NAS I changed the DNS and use now google’s 8.8.8…
I deactivated the ipv6 for the NAS

For now my logs are in Verbose mode, I just restart PMS and will change the log level for further answers.

I just update plex to 1.18.6.236 version

Kind regards,

Maxime

2

Maxime,

  1. Please turn VERBOSE off again. It is of no benefit. It causes information to be lost. (the buffer size is of fixed length).
  2. Restart PMS and wait 60 seconds for it to start and stabilize.
  3. Instead of using app.plex.tv, use the http://ip.addr.of.syno:32400/web address.
  4. Let’s see why it is losing connection to plex.tv
  5. With DEBUG logging (VEROSE is off), we will see it.
  6. Now download the Log files (under Server -Troubleshooting) and attach the ZIP file
3

I turned off the verbose et restart the PMS.
I use this url to connect to PMS : https://mydomain:32400/web/
I have started a playlist 1 hour ago and now waiting for a crash.

Like I said before, I me currently run PMS 1.18.6.236 version.

But usualy a use plex app for android/Apple or plex.tv to launch a video.

4

Still no crash for now but I wonder if the bug appear via the iphone application.

Should I launch a video with the iphone in the same time?

Kind regards,

Maxime

5

Hi, the server has crashed !!! :d

I had to stop and restart PMS to generate the logs.

Kind regards,
MaximePlex Media Server Logs_2020-02-06_23-17-49.zip (4.2 MB)

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