Server Version#: 4.145.1
Hi! I’m having those errors in the console:
[Req#a7cc/Transcode/0f9c2650-6ba5-4ab2-9f75-6ea11c1e7e1e/3c30405e-84dc-44a7-aebc-815f38cb1cab] [eac3_eae @ 0x1540240fdb80] error reading output: -5 (I/O error)
[Req#a841/Transcode/0f9c2650-6ba5-4ab2-9f75-6ea11c1e7e1e/3c30405e-84dc-44a7-aebc-815f38cb1cab] Error while decoding stream #0:1: I/O error
Some files are not playing also, specially if they are in HEVC.
Any thoughts? Thanks in advance!
I’d start by checking your hardware logs. Errors displayed on the console like that are not usually application errors, but are indicative of potential hardware problems. And errors where some files but not others are not available may be a pointer of failing storage.
Would you please recreate the error with DEBUG logging enabled (it is on by default).
After recreating it, Download the server logs (Troubleshooting - Download Logs)
Attach the ZIP file here please.
Thanks folks! I attached my console screen and the log file.
I’m using PLEX docker on Unraid.
take a look at the /tmp directory, permissions or something may have gone sideaways there. (just peaked at your logs for that info)
Hi!
Those are the permissions fot /tmp:
Here is the content:
Should I delete everything there?
Thanks for any comment on this!
Hi @ChuckPa ! Any thoughts on the log?
very sorry. been swamped.
Apr 07, 2025 20:36:52.000 [22846242962232] ERROR - [Req#44f1d/Transcode/f3a89269-f362-450f-89c9-4ae55c765d8d/20f205c9-b351-4167-9f2e-cfb0b6d4dc0f] [eac3_eae @ 0x146b4db50b80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-f333e80e-d54a-484b-9744-a9aa0beeff5d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/f3a89269-f362-450f-89c9-4ae55c765d8d_72835-0-2235.wav'
Apr 07, 2025 20:36:52.001 [22846214212408] ERROR - [Req#44ff2/Transcode/f3a89269-f362-450f-89c9-4ae55c765d8d/20f205c9-b351-4167-9f2e-cfb0b6d4dc0f] [eac3_eae @ 0x146b4db50b80] error reading output: -5 (I/O error)
Apr 07, 2025 20:36:52.001 [22846474734392] ERROR - [Req#44ff3/Transcode/f3a89269-f362-450f-89c9-4ae55c765d8d/20f205c9-b351-4167-9f2e-cfb0b6d4dc0f] Error while decoding stream #0:1: I/O error
This error means that the file/directory doesn’t exist.
Could not read ‘/tmp/pms-f333e80e-d54a-484b-9744-a9aa0beeff5d/EasyAudioEncoder/Convert to WAV (to 8ch or less)/f3a89269-f362-450f-89c9-4ae55c765d8d_72835-0-2235.wav’
How it’s supposed to work.
Most common causes:
Given the most common cause is max_user_watches fills.
( 8192 directories on some, 65535 directories on other Linux kernels )
the solution is to:
fs.inotify.max_user_watches )root@lizum:/glock/media/testfiles# sysctl -a | grep max_user_watches
fs.epoll.max_user_watches = 14541022
fs.inotify.max_user_watches = 1048576
root@lizum:/glock/media/testfiles#
If needed, increase it.
– newer Linux kernels dynamically set the table size based on memory available. (be careful when limiting a container’s memory – it can hurt you here )
Round up number of directories in use to next integral multiple of 32768
(it’s ok to increase another 32768 if you’re frequently adding and have plenty of memory)
– ON HOST, edit file /etc/sysctl.conf
– at bottom of file, add:
fs.inotify.max_user_watches=<YOUR_NEW_VALUE>
For general Linux, here’s how to do it.
Thanks @ChuckPa. I have 11.253 folders and I used this command:
echo fs.inotify.max_user_watches=262144 >> /etc/sysctl.conf
I checked the sysctl.conf and the new line was there. I restart the docker but I still having the errors:
Did you restart the host to make it active ?
Alternatively, sudo sysctl -p will make it active immediately.
Yes, I did…
I will try to recreate this so we can move forward
Not sure what is causing it but will try some ideas to see if I can recreate it at the OS level. (this is an OS/kernel issue - inotify )
Thanks for this! I’m looking forward.
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