Plex server won't play when signed in to plex.tv

Server Version#: 1.14.0.5468

After reinstall the server will not do metadata downloads / refresh or play any item.

Upon testing and checking i found out when not signed in the server wil function normaly.

Logs: are below.
update: 11-12-2018
Ps. this is possible a know issue read below responses.

Link returns 404.

Settings - Server - Troubleshooting - Download Logs

You may drag & drop the ZIP file here. It will upload directly here.
Then click “Reply” to post it

Plex Media Server Logs_2018-12-08_17-17-58.zip (5.5 MB)

Ah thats nifty i was looking for a icon to upload thats why i decided to link. Now you have em all hope you can see something i din’t see anything special although its ALLOT of text. (verbose is off) but debug is on.

Did you manage to see anything ? I am kinda pulling my hair here could make a new account but have plexpass on it.

Hope you can help.

  1. I work M-F and help on the weekend if I have time.
  2. You have FreeBSD, not Linux. I am not fully versed in BSD but will try.
  3. Your system’s locale isn’t set. this causes other issues.
Dec 08, 2018 16:09:02.778 [0x80acc9000] INFO - Plex Media Server v1.14.0.5468-5a0183d2c - FreeBSD PC amd64 - build: freebsd-x86_64 freebsd - GMT 01:00
Dec 08, 2018 16:09:02.778 [0x80acc9000] ERROR - Failed to determine system locale: locale::facet::_S_create_c_locale name not valid. Defaulting to en-US.
Dec 08, 2018 16:09:02.778 [0x80acc9000] INFO - FreeBSD version: 11.2-STABLE (FreeBSD 11.2-STABLE #0 1aefc68ee(freenas/11-stable): Thu Dec  6 05:23:50 EST 2018

I see where a request to playback is initiated, the process starts, it plays back for some 700 seconds and then is stopped.

Dec 08, 2018 16:11:24.966 [0x80d85e700] DEBUG - Auth: authenticated user 1 as spacecabbie
Dec 08, 2018 16:11:24.969 [0x80d85e700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Dec 08, 2018 16:11:24.969 [0x80d85e700] DEBUG - Selecting best audio stream for part ID 30005 (autoselect: 1 language: en)
Dec 08, 2018 16:11:24.969 [0x80d85e700] DEBUG - We're going to try to auto-select a subtitle.
Dec 08, 2018 16:11:24.969 [0x80d85e700] DEBUG - Found a suitable native subtitle language [eng] for a foreign film
Dec 08, 2018 16:11:24.969 [0x80d85e700] DEBUG - Audio Stream: 98818, Subtitle Stream: 94075
Dec 08, 2018 16:11:24.969 [0x80d85e700] DEBUG - Found session GUID of epwt8fadag54xt0e8a21qxwd in session start.
Dec 08, 2018 16:11:24.969 [0x80d85e700] DEBUG - Cleaning directory for session epwt8fadag54xt0e8a21qxwd ()
Dec 08, 2018 16:11:24.970 [0x80d85e700] DEBUG - Starting a transcode session epwt8fadag54xt0e8a21qxwd at offset -1.0 (state=3)
Dec 08, 2018 16:11:24.971 [0x80d85e700] DEBUG - [Universal] Using local file path instead of URL: /mnt/storage/01.series/The Big Bang Theory/Season 07/The.Big.Bang.Theory.S07E15.The.Locomotive.Manipulation.mkv
Dec 08, 2018 16:11:24.971 [0x80d85e700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/streams/94075?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Dec 08, 2018 16:11:24.971 [0x80bc7ea00] DEBUG - Auth: authenticated user 1 as spacecabbie
Dec 08, 2018 16:11:24.971 [0x80d754900] DEBUG - Request: [192.168.1.30:16763 (Subnet)] GET /library/streams/94075 (22 live) GZIP Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:24.973 [0x80d754900] DEBUG - Content-Length of /mnt/storage/01.series/The Big Bang Theory/Season 07/The.Big.Bang.Theory.S07E15.The.Locomotive.Manipulation.en.srt is 28544.
Dec 08, 2018 16:11:24.973 [0x80d85e700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/streams/94075?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Dec 08, 2018 16:11:24.973 [0x80bc7ea00] DEBUG - Completed: [192.168.1.30:16763] 200 GET /library/streams/94075 (22 live) GZIP 2ms 28544 bytes
Dec 08, 2018 16:11:24.973 [0x80d85e700] DEBUG - Detected character set of UTF-8.
Dec 08, 2018 16:11:24.974 [0x80d85e700] DEBUG - Downloaded stream from [http://127.0.0.1:32400/library/streams/94075?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (codec: srt) to temporary file [/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-epwt8fadag54xt0e8a21qxwd-1eae7c6c-682a-42ec-aaf3-f90009d364df/temp-0.srt]
Dec 08, 2018 16:11:24.974 [0x80d85e700] DEBUG - Job running: EAE_ROOT='/tmp/pms-feb0b15f-828b-4e3a-80a6-48508d3d6bee/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/Plex\ Media\ Server/Codecs/531e313-1328-freebsd-x86_64/' XDG_CACHE_HOME='/Plex Media Server/Cache' XDG_DATA_HOME='/usr/local/share/plexmediaserver-plexpass/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/local/share/plexmediaserver-plexpass/Plex Transcoder' '-codec:0' 'h264' '-codec:1' 'ac3' '-ss' '0' '-noaccurate_seek' '-probesize' '10000000' '-i' '/mnt/storage/01.series/The Big Bang Theory/Season 07/The.Big.Bang.Theory.S07E15.The.Locomotive.Manipulation.mkv' '-ss' '0' '-noaccurate_seek' '-probesize' '10000000' '-i' '/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-epwt8fadag54xt0e8a21qxwd-1eae7c6c-682a-42ec-aaf3-f90009d364df/temp-0.srt' '-filter_complex' '[0:1] aresample=async=1:ocl='\''stereo'\'':osr=48000[0]' '-map' '0:0' '-metadata:s:0' 'language=eng' '-codec:0' 'copy' '-map' '[0]' '-codec:1' 'aac' '-b:1' '256k' '-f' 'dash' '-min_seg_duration' '5000000' '-skip_to_segment' '1' '-time_delta' '0.0625' '-manifest_name' 'http://127.0.0.1:32400/video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/manifest' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'dash' '-map' '1:s:0' '-metadata:s:0' 'language=eng' '-codec:0' 'ass' '-f' 'segment' '-segment_format' 'ass' '-segment_time' '1' '-segment_header_filename' 'sub-header' '-segment_start_number' '0' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/seglist?stream=subtitles' '-segment_list_type' 'csv' '-segment_list_size' '2147483647' '-segment_list_separate_stream_times' '1' '-segment_format_options' 'ignore_readorder=1' 'sub-chunk-%05d' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress'
Dec 08, 2018 16:11:24.980 [0x80d85e700] DEBUG - Jobs: Starting child process with pid 19697
Dec 08, 2018 16:11:24.997 [0x810613000] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=startup (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:24.998 [0x80bc7ea00] DEBUG - Completed: [192.168.1.30:16764] 204 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=startup (22 live) 0ms 203 bytes (pipelined: 1) (range: bytes=0-) 
Dec 08, 2018 16:11:24.998 [0x810613000] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=opening (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:24.998 [0x80bc7ea00] DEBUG - Completed: [192.168.1.30:16764] 204 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=opening (22 live) 0ms 203 bytes (pipelined: 2) (range: bytes=0-) 
Dec 08, 2018 16:11:24.999 [0x810613000] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=opened (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:24.999 [0x80b509200] DEBUG - Completed: [192.168.1.30:16764] 204 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=opened (22 live) 0ms 203 bytes (pipelined: 3) (range: bytes=0-) 
Dec 08, 2018 16:11:24.999 [0x810613000] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/stream?index=0&id=0&codec=h264&type=video (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.000 [0x80b509200] DEBUG - Completed: [192.168.1.30:16764] 206 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/stream?index=0&id=0&codec=h264&type=video (22 live) 0ms 256 bytes (pipelined: 4) (range: bytes=0-) 
Dec 08, 2018 16:11:25.000 [0x810613000] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/stream?index=1&id=0&codec=ac3&type=audio (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.000 [0x80b509200] DEBUG - Completed: [192.168.1.30:16764] 206 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/stream?index=1&id=0&codec=ac3&type=audio (22 live) 0ms 256 bytes (pipelined: 5) (range: bytes=0-) 
Dec 08, 2018 16:11:25.010 [0x80d754900] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/streamDetail?index=0&id=0&codec=h264&type=video&profile=High&language=eng&width=1280&height=720&interlaced=0&level=41&frameRate=23.976 (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.010 [0x80bc7ea00] DEBUG - Completed: [192.168.1.30:16764] 206 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/streamDetail?index=0&id=0&codec=h264&type=video&profile=High&language=eng&width=1280&height=720&interlaced=0&level=41&frameRate=23.976 (22 live) 0ms 256 bytes (pipelined: 6) (range: bytes=0-) 
Dec 08, 2018 16:11:25.011 [0x80d754900] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/streamDetail?index=1&id=0&codec=ac3&type=audio&bitrate=384000&channels=6&layout=5.1%28side%29&sampleRate=48000&disp_default=1 (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.011 [0x80bc7ea00] DEBUG - Completed: [192.168.1.30:16764] 206 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/streamDetail?index=1&id=0&codec=ac3&type=audio&bitrate=384000&channels=6&layout=5.1%28side%29&sampleRate=48000&disp_default=1 (22 live) 0ms 256 bytes (pipelined: 7) (range: bytes=0-) 
Dec 08, 2018 16:11:25.011 [0x80d754900] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=opening (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.012 [0x80bc7ea00] DEBUG - Completed: [192.168.1.30:16764] 204 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=opening (22 live) 0ms 203 bytes (pipelined: 8) (range: bytes=0-) 
Dec 08, 2018 16:11:25.013 [0x80d754900] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=opened (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.013 [0x80b509200] DEBUG - Completed: [192.168.1.30:16764] 204 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?status=opened (22 live) 0ms 203 bytes (pipelined: 9) (range: bytes=0-) 
Dec 08, 2018 16:11:25.014 [0x80d754900] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/streamDetail?index=0&id=0&codec=subrip&type=subtitle (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.014 [0x80bc7ea00] DEBUG - Completed: [192.168.1.30:16764] 206 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress/streamDetail?index=0&id=0&codec=subrip&type=subtitle (22 live) 0ms 256 bytes (pipelined: 10) (range: bytes=0-) 
Dec 08, 2018 16:11:25.014 [0x80d754900] DEBUG - Request: [192.168.1.30:16764 (Subnet)] PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?duration=1210.116000 (22 live) Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.014 [0x80d85e700] DEBUG - Started session successfully: epwt8fadag54xt0e8a21qxwd
Dec 08, 2018 16:11:25.014 [0x80bc7ea00] DEBUG - Completed: [192.168.1.30:16764] 204 PUT /video/:/transcode/session/epwt8fadag54xt0e8a21qxwd/1eae7c6c-682a-42ec-aaf3-f90009d364df/progress?duration=1210.116000 (22 live) 0ms 203 bytes (pipelined: 11) (range: bytes=0-) 
Dec 08, 2018 16:11:25.015 [0x80b509200] DEBUG - Completed: [192.168.1.112:58866] 200 GET /video/:/transcode/universal/start.mpd?hasMDE=1&path=%2Flibrary%2Fmetadata%2F7003&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=epwt8fadag54xt0e8a21qxwd&subtitles=auto&Accept-Language=en (22 live) TLS GZIP 50ms 1021 bytes (pipelined: 13)
Dec 08, 2018 16:11:25.018 [0x80bc7ea00] DEBUG - Auth: authenticated user 1 as spacecabbie
Dec 08, 2018 16:11:25.018 [0x80c647f00] DEBUG - Request: [192.168.1.112:58866 (Subnet)] GET /status/sessions (22 live) TLS GZIP Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:25.018 [0x80c647f00] DEBUG - [Now] Adding 0 sessions.
Dec 08, 2018 16:11:25.019 [0x80bc7ea00] DEBUG - Completed: [192.168.1.112:58866] 200 GET /status/sessions (22 live) TLS GZIP 0ms 470 bytes (pipelined: 14)
Dec 08, 2018 16:11:25.027 [0x80c647f00] DEBUG - Request: [192.168.1.112:58866 (Subnet)] GET /video/:/transcode/universal/dash/epwt8fadag54xt0e8a21qxwd/1/initial.mp4 (22 live) TLS GZIP Signed-in
Dec 08, 2018 16:11:25.027 [0x80d754900] DEBUG - Request: [192.168.1.112:58863 (Subnet)] GET /video/:/transcode/universal/dash/epwt8fadag54xt0e8a21qxwd/1/148.m4s (22 live) TLS GZIP Signed-in
Dec 08, 2018 16:11:25.028 [0x80d754900] DEBUG - Asked for segment 148 from session.
Dec 08, 2018 16:11:25.028 [0x80e463400] DEBUG - Request: [192.168.1.112:58905 (Subnet)] GET /video/:/transcode/universal/dash/epwt8fadag54xt0e8a21qxwd/0/initial.mp4 (22 live) TLS GZIP Signed-in
Dec 08, 2018 16:11:25.028 [0x80c51ea00] DEBUG - Request: [192.168.1.112:58904 (Subnet)] GET /video/:/transcode/universal/dash/epwt8fadag54xt0e8a21qxwd/0/148.m4s (22 live) TLS GZIP Signed-in
Dec 08, 2018 16:11:25.028 [0x80c51ea00] DEBUG - Asked for segment 148 from session.
Dec 08, 2018 16:11:25.340 [0x80d85e700] DEBUG - Request: [192.168.1.112:58890 (Subnet)] GET /video/:/transcode/universal/dash/m9t5jlmx0t1lzidn581u7sc3/1/148.m4s (22 live) TLS GZIP Signed-in
Dec 08, 2018 16:11:25.341 [0x80b509200] DEBUG - Completed: [192.168.1.112:58890] 404 GET /video/:/transcode/universal/dash/m9t5jlmx0t1lzidn581u7sc3/1/148.m4s (22 live) TLS GZIP 0ms 452 bytes (pipelined: 2)
Dec 08, 2018 16:11:31.010 [0x80bc7ea00] DEBUG - handleStreamRead code 2: End of file
Dec 08, 2018 16:11:31.014 [0x80b509200] DEBUG - Auth: authenticated user 1 as spacecabbie
Dec 08, 2018 16:11:31.014 [0x810613000] DEBUG - Request: [192.168.1.112:58862 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (21 live) TLS GZIP Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:31.014 [0x810613000] DEBUG - Beginning read from two-way stream.
Dec 08, 2018 16:11:48.007 [0x80b509200] DEBUG - Auth: authenticated user 1 as spacecabbie
Dec 08, 2018 16:11:48.007 [0x810613000] DEBUG - Request: [192.168.1.112:59054 (Subnet)] GET /:/timeline?ratingKey=7003&key=%2Flibrary%2Fmetadata%2F7003&playQueueItemID=78952&state=stopped&hasMDE=1&time=746000&duration=1210000 (10 live) TLS GZIP Signed-in Token (spacecabbie)
Dec 08, 2018 16:11:48.008 [0x810613000] DEBUG - Client [v7ycoo9r6810p2ihoxmz6mqe] reporting timeline state stopped, progress of 746000/1210000ms for guid=, ratingKey=7003 url=, key=/library/metadata/7003, containerKey=, metadataId=7003, source=
Dec 08, 2018 16:11:48.150 [0x810613000] DEBUG - Play progress on 7003 'The Locomotive Manipulation' - got played 746000 ms by account 1!

There is a problem with metadata at plex.tv between Plex and the metadata provider.
This seems to be the problem you are experiencing?

I understand my apologizes This forum flooded with simple issues and i need a bit more experienced help :slight_smile:
So my thanks to you for stepping into that gab.

Locale is a default error for Freebsd (nas) jails. it defaults to en_US and utf.8

I have looked at verbose login nothing jumps out there as wel. As you noticed the transcoder starts up and dies. My suspicion is it tries to load some sort of metadata first and hangs on that.

Ah that could be it does seem metadata related cause when login i cannot refresh metadate even when i try fixmatch it will not show any suggestions when you search and when you do a refresh it does nothing (0.5 sec loading icon and gone).

So it sounds related but it baffles me why when its not loged in to plex.tv functions normally locally and as soon as i login it breaks. To me thats just bonkers.

Do you perhaps know what exactly changes when the server signs in at plex.tv so i can investigate deeper.

Any more info on that known issue ?

I have examined the logs from several users.

They all point to the ChapterDB API endpoint.
I have been working with the operations team to get the urgency of resolving this bumped.
I can only keep asking and attempting to nudge. If they are held up waiting for provider feedback, there is little I can do.

If you obtain metadata without being signed in, the plex-pass extras won’t be downloaded.
You should at least have the basic data. because these pull direct from TMDB, TVDB when not signed in.

I can suggest:

  1. Sign out (server then browser)
  2. Scan files for the library section.
  3. Refresh All Metadata for that library section
  4. Allow to complete.
1 Like

I appear to be experiencing the same issue. Can’t play anything if the server is signed in.

Does signing out and performing the above sequence work for you as expected?

Yes, but as soon as I sign back in, nothing plays. It does download some metadata while signed out.

I am so happy to hear that at least its not my side then. I am happy to wait weeks if need :slight_smile: Its just the frustration of not being certain if its some wonky setting i forgot or somewhere else.
I am happy they know about it now i can sit back and wait.

I had done a fresh install indeed when logged out it updates everything and as said plays perfectly.
It is when you log the server into plex it fails. Whit what you told me makes perfect sense cause the steams bypass plex then.

I tried starting it without plexpass flag but nothing changed.
Also i recall trying a non plex one it had the same issue but between the 25x install i did to troubleshoot i cannot be certain.

Also i suspect it only affects new installed servers or reinstalled ones. But i cannot confirm that.

I have a wide range of os and possibilities here so if you need something tested let me know.

Yeah I’m happy to hear the same. I uninstalled and reinstalled various versions of Plex for hours the other day trying to figure this one out. I figured it had to be my new setup, as the old server was bulletproof for over 1000 days!

@ChuckPa Is it possible to get a estimate from the dev’s for a fix ?

PLOT TWIST:
It looks like its a iocage jail issue…

Still wondering what the dev are on about :slight_smile:

But that work around mentioned there works.

1 Like

I concur with @spacecabbie , this is an iocage issue that somehow negatively affects the transcoder.
On my server, H.264 would run fine while H.265 did not. Pictures and music apparently worked fine. Following the linked iocage configuration fixed my problem; however, given the security issues with BPF, I set it back to disabled and the transcoder still worked fine.

In case others are looking for bad ideas to work around this issue within Plex, setting “Secure Connections” to “Disabled” also allows the transcoder to work properly.

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