Plex still show deleted folder

Server Version#: 4.12.3
Player Version#:

Hi, I cleaned up my hdd and moved/renamed some folder that are used in plex library.
I already scanned the library, optimized db to update folder structure but when I log in into plex webgui, I choose movie the first page that is rendered still show the old not present anymore folder.

Why?

Plex tends to hang on to Metadata in case the file gets put back. This happens most often when you remove a movie manually instead of deleting it from Plex’s UI.
To get rid of the item, you’ll need to use the “Clean Bundles” and the “Empty Trash” options on the Manage server menu. That should remove the stray. There is also an option under the Library settings named “Empty trash automatically after every scan.” Enabling that option should help in the future.

I already did the trash and bundle clean up but still show “old folder” :frowning:

When you click on Get Info for that file, what do you get?

Edit your library,
go to the ‘Add folders’ tab
Make sure that every path in there is

  • still existing
  • accessible and available to Plex server
  • not entirely empty!

If not all these conditions are fulfilled, Plex won’t empty its library trash and the Plex Dance won’t work.

There is no file in this auto-selected folder for “Film” library.
This folder was inside a “main folder” configured in the Film library.
After I deleted this folder and moved its content up in the parent (main) folder.
I updated library, cleaned bundles and empty the trash but when I log in into plex and click to “Film” library the screen try to show “Presentazione MiTo” folder that isn’t existing anymore.

I set only one folder for “Film” library and is existing and full of files.
“Presentazione MiTo” was a folder inside the main one and now I deleted it

Recreate this folder (make sure to use the same upper-/lowercase letters)
put a small .txt file into it
scan the library (wait until it is finished!)
empty the library trash

What happens?

No luck :frowning:
~/local_drive/Film/2D is the main folder for “Film” library.

~/local_drive/Film/2D/Presentazione MiTo$ ll
-rw-r--r-- 1 pi users 0 Jan 11 20:47 test.txt

“Presentazione MiTo” still be shown automatically once I click “Film” library

As you can see below “Presentazione MiTo” is inside main “Film” folder.

No one has hints?
I still have deleted folder shown in plex library :frowning:

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