Plex stopped working, and no longer wants to start

Plex Media Server Desktops & Laptops
1

Hello, I have been successfully running plex on my Ubuntu 18.04 server for a couple months now, and yesterday it went down without any apparent reason. I tried rebooting, turning off all of the other services on my machine, reinstalling (and moving the old /var/lib/plexmediaserver to another directory to make sure it stars with a clean slate) and nothing seemed to resolve the issue. I am using plexmediaserver_1.13.4.5271-200287a06_amd64.deb (I’m a plexpass user). Attached are the logs (tar’ed up /var/lib/plexmediaserver/Library/Application Support/Logs/*) , please help!

Sincerely,
Paul

plex-logs.tar (390 KB)

2

Thank you for providing the logs

PMS is starting.
You do have 3 adapters defined (which can confuse PMS but is about to be resolved in PMS 1.13.5 update with the ability to select which adapter to listen to)

Jul 25, 2018 14:38:39.286 [0x7ff339bfc700] DEBUG - NetworkInterface: Watching for changes on the interfaces.
Jul 25, 2018 14:38:39.286 [0x7ff34e62f840] DEBUG - Network interfaces:
Jul 25, 2018 14:38:39.287 [0x7ff34e62f840] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Jul 25, 2018 14:38:39.287 [0x7ff34e62f840] DEBUG -  * 5 bond0 (192.168.1.11) (loopback: 0)
Jul 25, 2018 14:38:39.287 [0x7ff34e62f840] DEBUG -  * 6 docker0 (172.17.0.1) (loopback: 0)
Jul 25, 2018 14:38:39.287 [0x7ff34e62f840] DEBUG -  * 9 weave (10.44.0.0) (loopback: 0)
Jul 25, 2018 14:38:39.287 [0x7ff34e62f840] DEBUG - Creating NetworkServices singleton.

Can you disable Docker and “Weave” until you get PMS signed in? All 3 are private networks which is the source of the confusion.

As next step

  1. Sign your browser out of your account
  2. Start PMS
  3. Open http://127.0.0.1:32400/web in a new tab
  4. Now sign in and let the self-claiming process begin

If the machine is remote, you’ll need to ssh-tunnel to it as always

3

Hello ChuckPA,

When I disabled docker everything worked, but as soon as I re-enable docker plex stops working. Do you have an ETA on when 1.13.5 will get released (or is there a beta channel I can subscribe to)?

Thanks!

4

The next release of PMS is in QA now. It will be released to Plex Pass subscribers first as is normal procedure.

I wish there was something which could be done until then but the new feature solves exactly this situation

5

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