Go to agents then check ✓ the local media assets’ box.
That is only for posters and art, this setting doesn’t affect local subtitles.
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I’m running version 1.20.1.3213 right now from the Beta channel, if it has been fixed in that version, it’s still very wonky. Some titles do have external subs but most don’t from what I can tell.
Edit: It’s probably because I’m transcoding all my movies from H264 -> H265, forcing it to analyze the movie which recognizes the codec change and afterwards refreshing metadata works.
Just upgraded to Version 1.20.1.3213 and am doing a full analysis of my entire library (+15,000 TV episodes and +2000 movies) which I believe is needed to fully get the fix for this bug.
Then will do a backup and convert my library over to the new agent and see how its working. Backup needed in case I want to roll back. Will take a few hours due to the size of my environment but will report back later.
Thanks guys, this should resolve the issue.
Just also note that any files that had changed from when it was first scanned in to now that you run an analysis on will also reprocess chapter and index thumbs for those items so you may want to selectively analyze items if you don’t want a bunch of stuff reprocessing at once (if you don’t have the option to only process these during scheduled hours).
@drzoidberg33 looks good for this specific bug. For all the srt files which where not picked up previously when I tested the new agent are now working so I believe this issue is resolved.
Thank you for the fix. Have some more testing to do before I consider moving to this new agent but its certainly starting to get to the point where I may consider moving over to it.
Thanks for the feedback, really made it a lot easier having your logs 
np – have another issue related to cast avatars but going to create a new post for it – I’ll tag you on it and you can comment or route to the correct person – thanks
I just download the new server version
Thanks a lot for your work !!!
I start to do a new full scan on the movie library, then on the TV show (more than 6000 movies an 200 tv show that would take a while)
after that I will upload the new logs
Br
@IMacosiris just in case you missed it you will also need to analysis your libraries before doing the refresh.
Updated to 1.20.1.3213. OS is FreeBSD 12.1-STABLE. Scanned all libraries, analyzed all libraries, refreshed all metadata for all libraries. SRT subs still aren’t showing in Plex.
EDIT: Upon further inspection, the issue seems related to the colon in the film’s name which is omitted from the filename’s since it isn’t filesystem compliant.
@jasonsansone might not be related but I see a 2 icon on that movie meaning two movies have been detected. Would you have renamed/moved/copied and need to empty your trash ?
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My 4K workflow is “weird”, but not the issue. I remux the disc. That original file is retained in a folder called Movies-4K-Original. I also reencode all original remux’ed files using Staxrip so that a substantially smaller, but visually lossless, version is available for remote streaming. It is kept in Movies-4K. My 4K library has both folders as paths. Everything worked fine under the old agent. I just checked several movies, all of which have two copies available at different bitrates. The only common denominator was a colon in the movie name. SRT subs show on any film without a weird character in the name, but they don’t appear if the file name dosen’t perfectly match the film name due to a stripped character.
Thanks for the logs but the log I need isn’t there as it’s been overwritten by newer things.
Could you make sure no scans or refreshes are happening on the server then open that movie, run an analyze (just on that movie) then run a Refresh metadata (also just on that movie) then grab the logs again.
Let me know if this isn’t correct. Thank you.
Are these subs in both the Movies-4K-Original and Movies-4K paths for this movie or just one of them?
The srt files are only kept in Movies-4K. The mkv files are in each Movies-4K and Movies-4K-Original. I use Bazarr to monitor the Movie-4K folder and auto-manage the subtitles.
The srt files are only kept in Movies-4K. The mkv files are in each Movies-4K and Movies-4K-Original. I use Bazarr to monitor the Movie-4K folder and auto-manage the subtitles.
Could you put those subs in the other folder too and see if they show up? I have a theory.
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Excellent, theory confirmed. I’ll get this fixed up in the next release, at least there is a work-around for your case for the moment.
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