Bunch of `Unknown (SRT External)' junk after updating to new Plex Movie Agent

[anon5074910]

Server Version#: Version 1.20.0.3125
Player Version#: Version 4.38.2

After upgrade to the new plex movie agent and completing a full refresh I see all this junk under subtitles for EVERY movie in my library which I have checked.

anyone know what is going on here and how to resolve. Don’t remember seeing this before switching to the new agent.

[anon5074910]

big sigh …

so I know what is happening and will post here in case anyone else runs into this. I have all my movies in a couple of flat folders – see below as an example…

-rw-r–r-- 1 501 mcurran 116822 May 26 16:34 ‘Weathering with You (2019).eng.srt’
-rw-r–r-- 1 501 mcurran 1873705897 May 26 16:44 ‘Weathering with You (2019).mp4’
-rw-r–r-- 1 501 mcurran 1456 Mar 18 2019 ‘Whisper of the Heart (1995).eng.srt’
-rw-r–r-- 1 501 mcurran 2275904597 Dec 17 2019 ‘Whisper of the Heart (1995).mp4’
-rw-r–r-- 1 501 mcurran 5004 Jul 2 16:54 ‘Your Name (2016).eng.srt’
-rw-r–r-- 1 501 mcurran 2177916931 Jul 2 16:55 ‘Your Name (2016).mp4’

as there is then multiple .eng.srt in the library root folder (files named the same as the movie I might add) the new scanner and plex beta version 1.20 does not handle this situation well.

It SHOULD filter and only display the subtitle based on name but instead is showing all the bloody subtitles in the list.

I’ll have to move each movie now within folders with the movie name which I never wanted to do.

Good job plex, you make a new feature and force me to redesign my entire library setup which has worked for years…

[drzoidberg33]

Thanks for the info.

It should indeed work like you you’re expecting it to. It should match it by filename so I’m not sure what’s gone wrong but will investigate and update you.

[anon5074910]

Logs attached if that is of any help -> Plex Media Server Logs_2020-07-23_13-28-40.zip (6.0 MB)

I’ve already moved part of library (Animated Movies) over to using folders and can confirm it fixed the problem. I did need to re-scan and also refresh meta data but after doing both it resolved the issue.

[drzoidberg33]

Thanks, I’ve just found the issue with this and I’ll include a fix for this in the next patch.

[anon5074910]

Thanks – i’ll be holding off for a while before using this agent – just too much I don’t like about it for now but will keep an eye on it as the development continues.

[wintered]

Whens the next patch due? I can’t play any movies due to subtitles being broken ;(

[anon5074910]

@wintered to work around you can stop using the new agent – change your library to use whatever agent you where using before and do a force refresh of the metadata. That will resolve the problem.

[drzoidberg33]

@anon5074910 Can you check with the lastest beta release - it should be fixed there now. Just run a refresh metadata.

Plex Media Server

Plex Media Server 1.20.0.3181 is now available in the beta update channel NEW: (Library) Add language override as advanced setting for new Plex Movie items (#11752) FIXES: (Collections) It was possible for collections to get into a state where you could no longer edit them. (DVR) Server would attempt to clean up files that were already removed (#11234). (DVR) Server would attempt to move recordings that were already moved (#11070). (Library) Certain rules in .plexignore files would not alw…

[anon5074910]

@drzoidberg33 thanks but until other shortcomings with the new agent are resolved I’ll not be moving to the new one.

Regardless, thanks for fixing this specific issue.

[drzoidberg33]

Thanks! Which specific issues are ones that are affecting you?

[anon5074910]

@drzoidberg33 I provided my feedback on this thread

New Plex Movie agent

My own feedback: For me my preference is to get my metadata from one single location, TMDB. I’ve used the plex movie agent with all the settings set that way for many years (below for reference): [Screenshot from 2020-07-30 14-57-43] So with the new and improved agent I would have expected that this level of customization for users who want it would still exist. Alas I was wrong. The new agent grabs various aspects of meta data from multiple location, which is fine but the fact it cannot b…

In summary 1) the agent needs to configurable for folks (like me) who want to get ALL metadata from a single source and 2) there should be NO limit on the cast, the current 10 limit is beyond stupid. If there is a 100 cast members in a movie then plex should pull all 100.

[CostaHT]

I reported this problem in May:

New Plex Media Server movie scanner and agent preview

Here’s the result of my tests: I usually have subtitles in English and Portuguese. The new scanner wasn’t able to recognize the languages: [Screenshot from 2020-05-31 13-26-03] In most cases, even though I have only two subtitle files, the new scanner exhibits random Unknown subtitles. [Screenshot from 2020-05-31 13-29-07] Although my library was set up for Portuguese metadata, only the Covers were being set to Portuguese, all the other data were being set to English. This test was made w…

[drzoidberg33]

@anon5074910

In summary 1) the agent needs to configurable for folks (like me) who want to get ALL metadata from a single source and 2) there should be NO limit on the cast, the current 10 limit is beyond stupid. If there is a 100 cast members in a movie then plex should pull all 100.

Thanks for the breakdown.

1. The new agent will always collate data from multiple sources and we try to select the highest quality sources for everything. This probably isn’t going to change but if you have some specific metadata that you feel isn’t right or of poor quality then reporting it to us is the best way forward so we can improve things.

2. This is currently being worked on - should have more on this soon.

[anon5074910]

@drzoidberg33 thanks for the update.

I understand the plex team want to …

@drzoidberg33

collate data from multiple sources

… but why not make it configurable like the existing plex agent? Removing functionality that was there for years is just wrong. If I want only TMDB then I select that in some settings.

Anyhow, if that won’t happen then I just hope the existing The Movie Database agent never gets removed from plex as I’ll just move to that. The new plex agent will never be what I want.

[anon5074910]

@drzoidberg33 I took another look at the new agent today to see what the state of play is with it. While the problem I reported above with the multiple .srt files is fixed there is still a problem with .srt files not being detected correctly.

I have some movies with subtitles found and many that don’t. All are picked up correctly with both the legacy and TMDB agents. Only the new agent is having a problem.

Are you aware of problems with srt files not being detected ?

One example would be …

War for the Planet of the Apes (2017).mp4
War for the Planet of the Apes (2017).eng.srt

BTW… interestingly moving them inside their own folder does not fix the problem.

[anon5074910]

@drzoidberg33 looks like @IMacosiris else also ran into this new issue – see below

Plex subtitles not working with new agent

Hi guys I have a problem with the last version of Plex and the new movie agent scraper. I have my movie collection set for years, and now my movies “lose” the subtitles for example I have the movie Movie <-- Directory Out For Justice (1991) <-- Directory Out For Justice (1991).es.srt. <-- Subtitle file Out For Justice (1991).mp4. <-- movie file when I play this on my appleTv 4 last iOS version and last Plex app the file show no subtitle Same with Roku last version I did a refresh…

[drzoidberg33]

Could you run a metadata refresh on that item and then send me your logs?

[anon5074910]

@drzoidberg33 sorry, I have moved my library off the new agent back to the legacy one and completed a full refresh of metadata overnight.

Maybe @IMacosiris will be able to provide the data you need. If not I’ll try later this week if I get some time.

[drzoidberg33]

Thanks! I already replied on the other thread.