Plex suddenly is only streaming at 720kbps. But only on one device.

General Discussions
1

Hello. So when I try to watch any movie in my Plex library on my computer, the maximum bandwidth it allows is 720kbps. I have been trying to figure this out for the past two days to no avail. I attached a screenshot showing what I mean. Both the server and the computer I am trying to stream on are wired connections. Plus in the settings everything concerning video quality is set to original quality.

2

@Beorn_ said:

These settings only concern the web browser where they are made. This applies to everything under Settings - Web

The maximum quality you are seeing in this dropdown is dependent on the actual file that is being played. Please post the Plex XML info of this particular movie.

3

Here you go!

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Movies" librarySectionUUID="dea4d186-6d3d-4bf0-95ce-7920105c2633" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1492031874">
<Video ratingKey="123" key="/library/metadata/123" guid="com.plexapp.agents.themoviedb://109445?lang=en" librarySectionID="1" librarySectionKey="/library/sections/1" studio="Walt Disney Pictures" type="movie" title="Frozen" contentRating="PG" summary="Young princess Anna of Arendelle dreams about finding true love at her sister Elsa’s coronation. Fate takes her on a dangerous journey in an attempt to end the eternal winter that has fallen over the kingdom. She's accompanied by ice delivery man Kristoff, his reindeer Sven, and snowman Olaf. On an adventure where she will find out what friendship, courage, family, and true love really means." rating="7.4" viewOffset="1889533" viewCount="1" lastViewedAt="1495063713" year="2013" tagline="Only the act of true love will thaw a frozen heart." thumb="/library/metadata/123/thumb/1494894479" art="/library/metadata/123/art/1494894479" duration="6133043" originallyAvailableAt="2013-11-19" addedAt="1494893304" updatedAt="1494894479" chapterSource="mixed">
<Media videoResolution="1080" id="274" duration="6133043" bitrate="29305" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="dca" videoCodec="h264" container="mkv" videoFrameRate="24p" audioProfile="dts" videoProfile="high">
<Part accessible="1" exists="1" id="274" key="/library/parts/274/1494890040/file.mkv" duration="6133043" file="C:\Users\Quintin\Desktop\MOVIES\Frozen (2013).mkv" size="22466255967" audioProfile="dts" container="mkv" indexes="sd" videoProfile="high">
<Stream id="676" streamType="1" codec="h264" index="0" bitrate="26489" language="English" languageCode="eng" bitDepth="8" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="1080" level="41" profile="high" refFrames="4" scanType="progressive" width="1920"/>
<Stream id="677" streamType="2" default="1" codec="dca" index="1" channels="6" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="5.1(side)" profile="dts" samplingRate="48000" title="Surround 5.1"/>
<Stream id="678" streamType="2" codec="ac3" index="2" channels="6" bitrate="640" language="Français" languageCode="fre" audioChannelLayout="5.1(side)" samplingRate="48000" title="Surround 5.1"/>
<Stream id="679" streamType="2" selected="1" codec="ac3" index="3" channels="6" bitrate="640" language="Español" languageCode="spa" audioChannelLayout="5.1(side)" samplingRate="48000" title="Surround 5.1"/>
<Stream id="680" streamType="3" codec="pgs" index="4" language="English" languageCode="eng"/>
<Stream id="681" streamType="3" codec="pgs" index="5" language="English" languageCode="eng"/>
<Stream id="682" streamType="3" codec="pgs" index="6" language="Français" languageCode="fre"/>
<Stream id="683" streamType="3" codec="pgs" index="7" language="Español" languageCode="spa"/>
</Part>
</Media>
4

OK, thanks for that.
Now, if you go on the affected device to the main page of the Plex app.
There is somewhere a ‘server selector’ which tells the ‘friendly name’ you have set for your server.
Is there a yellow exclamation mark beside it or the word ‘indirect’?

5

Thanks for the fast reply! There is no yellow exclamation mark but it does say indirect. I don’t know why that would be…

6

Ok, I don’t know if this helps but it only streams max at 720kbps on all devices that say indirect, not just the 1 computer that I said before.

7

@Beorn_ said:
Ok, I don’t know if this helps but it only streams max at 720kbps on all devices that say indirect, not just the 1 computer that I said before.

That is expected. Indirect = Plex Relay
You probably have ‘Secure Connections’ set to ‘Required’.

https://forums.plex.tv/discussion/comment/1400116/#Comment_1400116