Plex suddenly stopped working and now I think I have a duplicate Plex server

Server Version#: latest.
Player Version#: various on different devices

On my Plex Server (running on Synology, web interface accessed using windows) under the left side menu I have a main menu heading “Tardis Server” and two subheadings “Tardis Server” underneath. I have a simple set up = one server called “Tardis Server”. I want to delete one of the duplicates and get back to normal.

Plex had been running great for months (since installation) and suddenly stopped working. I updated the software version and then launched the app. I was asked the question " would you like to associate your account with Tardis Server?" which I responded yes to. I think I now have two instances of the same server on Plex and everything is screwed up - when Plex does load it is super slow and only the first few lines of metadata load on movies and tv shows.

I’m looking at plex.tv

You have one instance created 4 months ago; last seen about an hour ago and appears to be the right one. (it has shared users attached).

There is a second instance of the same name with different ID, created about 3 hours ago.

You can remove this by going to Settings - Authorized Devices - Server (dropdown) , find the one you want to delete, click the X followed by REMOVE

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Sorry if my questions are basic. I can only see one Tardis Server here and don’t want to delete the wrong one. Not even sure how I can get the ID of the one to remove?

@slobdiddy

I removed the server which had no shared users.
I then reset the certificate for the remaining. (1.19.5)

Please restart the Synology’s PMS.

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ChuckPa - can’t thank you enough. It was my own fault - I now realize that I should have installed the update via my Synology package center. When I had an issue with my Plex Server I’m guessing a stop-start in the Package center might have resolved this. This is a great product and I’m pleased I stayed up late to sort the issue. Thanks for the great forum and help!!

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