Does plex provide support for its paid members Or rely on other members and the plex community to provide this service for them.
This community is the support area but there are Plex staff and representatives here as well. You’ll typically see a special flag by their name.
OK, thanks. I assume I can message them directly?
Given there’s no personal support, that might or might not work.
Traditionally, there isn’t a “direct message” unless they ask you to do so for some steps.
So far it works decently. I’ve never had significant issues go unaddressed and lots of times community folks have the answers you’re lookin’ for if it’s usability related.
