Plex to Asustor AS-5304T

Plex Media Server NAS & Devices
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Server Version#: Asustor AS-5304T
Player Version#:
Plex media server 4.108.0

I have configured Plex on my Asustor AS-5304T server, as per the guides although I can only view content on my iPad or smart tv if my laptop is powered on

I have tried different settings to point to the media on the server, such as:
/asustor_location/Videos
/videos
etc

The strange thing - I can only reach the movie files on the server if the laptop is powered on, even though the config points to a different physical address on my home LAN than my laptop, and all devices are within the same subnet

Can anyone throw some light on why this is happening?

I have uninstalled and reinstalled Plex media server on the server several times
I can see the movie files on the iPad as long as the laptop is powered up, but as soon as I take it off the network … all access is lost

Thanks!

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Just to clarify… are you actually running the Plex Media Server on your Asustor NAS or are you using it only to store the media – while your Plex Media Server is running on your Laptop?

If your PMS is installed on the laptop and that’s shut down, you won’t be able to access it – even if the media is stored on your home network.

3

All media is stored on the asustor
And PMS is running on the asustor server

I used my laptop to configure where to point to the server drive

So it is very strange that my server shows as unreachable when my laptop is powered off

4

If you shutdown your laptop while something is playing will it kill the stream?

Please do the following:

  1. Verify Plex Media Server is configured for debug, not verbose, logs.
    Settings → Server_Name → General + Show Advanced

    debug
    debug715×154 20.9 KB

  2. Restart Plex Media Server
    This provides a good reference point in the log files.

  3. Start playing a movie, tv episode, etc. on the iPad or TV

  4. Shutdown the laptop.

  5. Wait for playback to fail.

  6. When it fails, power up the laptop, go to Settings → Troubleshooting, download the server log files, and upload the zip file to the thread.
    Drag the zip file into the message window. It will insert at the cursor location.

  7. Please mention the name of what you played.
    It makes it easier when looking in the log files.

5

How are you accessing the server when you look at the UI?

  1. The local version using the NAS ip address through Asustor control center?

  2. The hosted version at https://app.plex.tv/desktop

FordGuy, can you look to see how many servers he has assigned to his account?

Look on your laptop at the start menu in the lower left corner
Scroll down and make sure you didn’t accidently install a server on the laptop
Screenshot (3899)

I know it sounds silly but I’ve seen a lot of people do this when they meant to download Plex for Windows (client app)

6

I do not have that level of visibility.

@willharper209

Look at your list of Authorized Devices. How many servers are listed and what platform, OS, etc?

https://app.plex.tv/desktop/#!/settings/devices/pms

1 Like
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Thank you both for the hints and suggestions. Apologies for my delayed reponse!

So I’ve tracked the issue down to:

Wherever I install the media server thinks that device is where the actual media is located.
Such as - yes it was running on my laptop, so I needed my laptop to be on to access the files…weird as the link was pointing to my NAS

Having removed Plex media server from my laptop I tried to configure via my desktop PC (in case my laptop was trying to suck me in), but the same issue occurred.

So the actual issue I face is with my Asustor AS5304T whereby if I open Plex media server it then wants to download an app to the device I am using (laptop or PC) even though I had accessed the NAS via the Asustor Control Center

  • then Plex sees this device as the location for the media, and I am unable to say it’s on a different machine

I’m going slightly insane going round in circles.

Thanks for the support and if you can offer any suggestions I would be most grateful.

8

Can you access Plex Media Server via its IP address: http://asustor-ip-address:32400/web?

For example, if the NAS address is 10.1.2.3, use http://10.1.2.3:32400/web.

Note the connection is http, not https.

Also, use a private/incognito browser window (to avoid conflicts with any browser extensions),

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