My transcoding is VERY SLOW. (1 week to 1 month for a movie. 24h for a low rez episode).
But when I check my NAS’s performance, plex doesn’t seem to be doing much since it never reaches even 10% CPU usage.
In the image bellow you can see the CPU usage. I am currently just “optimising” a 40m episode, keeping the original quality of 720p and it has been at it for 12h and didn’t reach 50% of that job.
What could be causing this, and how can I make Plex use more CPU and do this work faster?
Silly question time: When is the last time the DiskStation was restarted? Secondarily, Did you restart it after the latest DSM update? Which DSM version are you running? which Plex version?
Yes, it has been restarted several times. This has been happening since the start for me. I have been using it for about 1-2 months, but I am not sure when it started, since I usually didn’t use transcoding capabilities much.
I noticed the latest (beta) version of Plex for Synology 1.13.4.5251 is missing “hardware transcoding” setting under Transcoder settings. (Running on DS918+)
I’ll have to downgrade the package tomorrow to check to see if its the same on the latest stable version as well…
32 bit version doesn’t support hardware transcoding.
Go get the 64 bit version now before DSM 6.2 Update 2 installs. If DSM update does in stall, PMS 32 bit version will stop.
I first allowed Plex to download the update directly from PMS. (as I normally do)
H/W transcode option not shown
I also tried downloading the Intel 64-bit version on-site for Syno.
Same result.
I also upgraded to 6.2 U2, still doesn’t show H/W transcoding option with 64-bit.
What’ Synology system? Confirm DS918+ ??
In Settings - Server - Transcoder. are the Advanced settings showing (upper right quadrant is “Show Advanced” button)
Oh wow, I took another look and it looks like the update downloaded from within PMS on the NAS was the 32-bit version and I must have messed up the 64-bit install. (sleep deprived when I tried)
I had already made changes to make certain things like this didn’t happen on Synology.
DSM 6.2 U2 kinda forced my schedule. “whatever” haha
Anyway, the packages are updated to prevent this sorta thing from happening again and are out to Synology for them to push into Package Center. When done, it will never happen again for anyone.
“whatever” haha