Server Version#: 1.25.3.5409
Player Version#: Windows 10 Player 1.39.1.2763-300bb607
Hello everyone. Saw a couple threads on this but they have been unhelpful to me.
I have been repeatedly running into the following error:
Error code: 4294967279
Can I receive some kind of explanation for this specific error code so that I can narrow down the issue?
There are a bunch of possible issues in my logs but I can’t figure out which ones are important.
Here are a few.
This one I have seen repeat several dozen times in sections.
Jan 19, 2022 21:14:51.106 [0x1498119e0b38] DEBUG - We're going to try to auto-select a subtitle.
Jan 19, 2022 21:14:51.106 [0x1498119e0b38] DEBUG - Selected a foreign audio track: ja
Jan 19, 2022 21:14:51.106 [0x1498119e0b38] DEBUG - Subtitles: Found a candidate subtitle language [en] for a foreign film
Jan 19, 2022 21:14:51.106 [0x1498119e0b38] DEBUG - Audio Stream: 1684704, Subtitle Stream: 1684705
Jan 19, 2022 21:14:51.107 [0x1498119e0b38] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 19, 2022 21:14:51.107 [0x1498119e0b38] DEBUG - Selecting best audio stream for part ID 1044858 (autoselect: 0 language: en)
Jan 19, 2022 21:14:51.107 [0x1498119e0b38] DEBUG - We're going to try to auto-select a subtitle.
Jan 19, 2022 21:14:51.107 [0x1498119e0b38] DEBUG - Audio Stream: 1684684, Subtitle Stream: -1
This set includes what the logs spit out when I try to transcode a stream until the error pops up.
Jan 19, 2022 21:19:37.085 [0x1498105b9b38] ERROR - [TranscodeOutputStream] Session appears to have died from under us
Jan 19, 2022 21:19:37.108 [0x1498132f9b38] DEBUG - Request: [192.168.1.99:60957 (Allowed Network (Subnet))] GET /:/timeline?ratingKey=357500&key=%2Flibrary%2Fmetadata%2F357500&playbackTime=8581&playQueueItemID=789105&state=paused&hasMDE=1&context=home%3Ahub.continueWatching&row=0&col=0&time=1647000&duration=4869000 (19 live) TLS GZIP Signed-in Token (saintluan)
Jan 19, 2022 21:19:37.109 [0x1498132f9b38] DEBUG - Client [ultb01hn0oed2i6zehgch4xo] reporting timeline state paused, progress of 1647000/4869000ms for guid=, playbackTime=8581ms ratingKey=357500 url=, key=/library/metadata/357500, containerKey=, metadataId=357500, source=
Jan 19, 2022 21:19:37.112 [0x1498132f9b38] DEBUG - Play progress on 357500 'Ice Age' - got played 1647000 ms by account 1!
Jan 19, 2022 21:19:37.151 [0x149813256b38] DEBUG - Request: [192.168.1.99:60961 (Allowed Network (Subnet))] GET /:/timeline?ratingKey=357500&key=%2Flibrary%2Fmetadata%2F357500&playbackTime=9157&playQueueItemID=789105&state=error&hasMDE=1&context=home%3Ahub.continueWatching&row=0&col=0&time=1647000&duration=4869000 (20 live) TLS GZIP Signed-in Token (saintluan)
Jan 19, 2022 21:19:37.151 [0x149813256b38] WARN - Could not convert "state" ("error") to the correct type
Jan 19, 2022 21:19:37.152 [0x149812951b38] DEBUG - Completed: [192.168.1.99:60961] 400 GET /:/timeline?ratingKey=357500&key=%2Flibrary%2Fmetadata%2F357500&playbackTime=9157&playQueueItemID=789105&state=error&hasMDE=1&context=home%3Ahub.continueWatching&row=0&col=0&time=1647000&duration=4869000 (20 live) TLS GZIP 1ms 384 bytes (pipelined: 1)
Jan 19, 2022 21:19:37.228 [0x1498119e0b38] DEBUG - [Transcode] Session kerv0n7szbu0ik8xok7pmuv2 (4) is throttling
Jan 19, 2022 21:19:37.229 [0x149811c84b38] DEBUG - [Transcoder] Throttle - Going into sloth mode.
Jan 19, 2022 21:19:37.493 [0x1498132f9b38] DEBUG - [Now] User is saintluan (ID: 1)
Jan 19, 2022 21:19:37.493 [0x1498132f9b38] DEBUG - [Now] Device is windows (DESKTOP-IPEFQVR).
Jan 19, 2022 21:19:37.493 [0x1498132f9b38] DEBUG - [Now] Profile is Plex Desktop
Jan 19, 2022 21:19:37.493 [0x1498132f9b38] DEBUG - [Now] Updated play state for /library/metadata/357500.
Jan 19, 2022 21:19:37.493 [0x1498132f9b38] DEBUG - Statistics: (waxpfb74h5no76g4udq5zmgr) Reporting active playback in state 1 of type 1 (scrobble: 0) for account 1
Jan 19, 2022 21:19:37.496 [0x149812951b38] DEBUG - Completed: [192.168.1.99:60957] 200 GET /:/timeline?ratingKey=357500&key=%2Flibrary%2Fmetadata%2F357500&playbackTime=8581&playQueueItemID=789105&state=paused&hasMDE=1&context=home%3Ahub.continueWatching&row=0&col=0&time=1647000&duration=4869000 (20 live) TLS GZIP 387ms 411 bytes (pipelined: 3)
Importantly, the server randomly DOES hardware decode and encode. But only randomly. I haven’t been able to identify specific situations when it does work as I have used the same bitrates for the same movie over and over to be consistent.
This issue is ONLY on my local network. Users outside of my local network are able to hardware transcode with no issue.
Not sure how to attach full logs anonymized.
