@drinehart said:
Sony probably already knows - they learned early on to hide their rootkits better. J/k - I hope.
LOL!
I and others from Plex have already provided a statement regarding your data. Believe it or not, but thatās our stance and I am not going to argue the point. If you donāt believe us, well, you are free to move on to something else.
For those interested in helping us solve these issues, please provide me logs from PMS and your clients when you run into this issue. Right now, we are aware there is an issue with Plex Web needing to re-login from time to time. Iāve also seen issues reported that the Android mobile app also asks for logins unexpectedly. This issue can result in not being able to access your server when your internet or plex.tv goes down. We are investigating these scenarios. If you have other scenarios, please let me know.
In this I actually think Plex is doing fine. For me whenever I loose internet, and it is a lot more often than I would like, I NEVER have the least problem streaming locally. My last outage lasted over six hours and I was able to stream my Plex just fine for the entire time.
In other words I have never experienced the problems being discussed here.
I use mostly Rokus to watch Plex and, to be honest, I do not remember if my other clients (Fire TV, Shield TV and Raspberry PI running PMP) have had problems but I use the other clients often enough that it is hard to believe that an internet outage and the use of other clients have never coincided. But regardless of that the fact that I can stream locally through my Rokus when my internet is down pretty much proves that Plex does not require internet to work.
Donāt know but when I lost internet for about a day my local media was unplayable on my Rokusā¦
This is unacceptable.
@jjrjr1 said:
Donāt know but when I lost internet for about a day my local media was unplayable on my Rokusā¦
This is unacceptable.
If you can recreate the issue by unplugging your router from the internet, then get me the logs, Iād be happy to take a look.
@jjrjr1 said:
Donāt know but when I lost internet for about a day my local media was unplayable on my Rokusā¦
This is unacceptable.
Maybe it has to do with secure connections? I do not use them at all because all my streaming is local and I do not share outside my network. āSecure connectionsā are disabled on my server and my clients are all set to āAllow insecure connections On same network.ā
I do not know why I have no trouble while others do nut I suspect it has to do with sharing outside the local network or with āSecure connectionsā or with both.
@jjrjr1 said:
Donāt know but when I lost internet for about a day my local media was unplayable on my Rokusā¦
This is unacceptable.
Can you also describe what you mean? Was the app working, but then failed to playback or were you not able to open the app due to authentication? These are different issues.
You knowā¦
I was so upset I canāt remember exactly. I was watching a movie. Then all of a sudden the spinning circle of death.
I was not able to access my PMS until internet came back up.
Canāt remember what Plex did when I tried to open it again.
I even tried to access my local server with PlexWeb It would not work either and I was accessing the PMS by itās IP.
@jjrjr1 said:
You knowā¦
I was so upset I canāt remember exactly. I was watching a movie. Then all of a sudden the spinning circle of death.
I was not able to access my PMS until internet came back up.
Keep in mind that the apps can connect to your server in 4 ways (in order)
1 secured, local
2 secured, remote
3 insecured, local
4 insecured, remote
I have seen where clients cannot connect via 1, so it uses 2. Why? I donāt know, could be local network issues or an issue with the client. If your Roku was connected this way, then losing internet would drop the connection. Then to use 3, you need to have the client set to allow insecured connections. Or if you have PMS set to require a secured connection, then it wonāt be possible to connect since 1 would be the only option and that doesnāt work for some reason.
Canāt remember what Plex did when I tried to open it again.
I even tried to access my local server with PlexWeb It would not work either and I was accessing the PMS by itās IP.
Again, what do you mean by it did not work? You couldnāt login to the server or you couldnāt play anything? If you couldnāt login, it could be the issue I mentioned earlier that we are looking into, or there is an issue with your network so that it canāt resolve your local IP address. This could also point to the cause of the Roku not being able to connect via 1 above, if that is the case.
How do you tell if Roku signed on??
I did get a Plex screen on the Roku, just cant remember what it did when I tried to play a title.
In past Internet outages, I have always been able to access both via Roku AND PlexWeb (Using Direct IP)
Now I cannot.
That is all I know.
Now that I know what data you want. I will supply at the earliest opportunity.
Thanks.
@jjrjr1 said:
How do you tell if Roku signed on??
I did get a Plex screen on the Roku, just cant remember what it did when I tried to play a title.
If you see the Plex UI then the app is authenticated. If you see you server, then the secure/insecure connection is working, however it is set. But this could also be cached info. Go to the server picker and reselect your server, this should refresh the connection. If the server goes away after this, it is likely the insecure/secured connection issue, so set the app to allow insecured connections and reselect your server again.
In past Internet outages, I have always been able to access both via Roku AND PlexWeb (Using Direct IP)
Now I cannot.
Not sure on this, but it sounds network related. Maybe check you ISP provided modem/router to see if there was a firmware update recently that might have changed something.
I do not use an ISP modem/router
I am using a Nighthawk.
Anyway, I will wait for my next outage.
As I mentioned earlier, it is highly frowned upon taking the internet down around hereā¦ LOL
@āMovieFan.Plexā said:
@jfconde said:
Besides $150 is nothing compared to the money they make selling peopleās viewing history, but they canāt get that unless everything is routed through the mothership. Surely the profits they reap from selling your data is more important than being able to connect to a local server locally, right?Please stop spreading false accusations. Plex does not sell your data, period.
@quindarious said:
I could not agree more! What sort of retarded logic dictates that I need to sign into an external auth server to watch media on my own **** network?To be clear, you only need to authenticate your clients if your server is signed into Plex.tv. This is how we ensure unauthorized devices do not connect to your server. If you want to remove this requirement, do not log your server into Plex.tv. If you are signed in, there is also a setting in PMS to allow some devices on your network to connect without needing to be authenticated. There are some Plex clients that this will not work on. You can find more info at https://support.plex.tv/articles/200484903-internet-and-network-requirements/.
Additionally, your Plex clients should cache your credentials and be able to reuse them if you lose internet access or access to our servers are down. If this is not working, then there is a bug and we would love to help get this solved. If you still have logs covering the time when this failed, please provide those so we can examine why this caching mechanism did not work for you.
We are also working on other ways to better handle situations like this.
As you can see this is a popular topic! I have to assume what you say isnt true because IVE TRIED SIGNING OUT AND IT DIDNT WORK. Every client I use ā¦ which is many (LG Firestick iOS Android) all did not work witho9ut a internet connection with the server signed in, or signed outā¦ secure connections disabled subnet added to exceptionsā¦ didnt matter.
This topic has so many thread so many upset why not use your employee power and get it fixed. Im pretty sure no one expects certain features to work or update without a connection butā¦ EVERYONE EXPECTS TO BE ABLE TO PLAY THERE OWN MEDIA WITH OR WITHOUT INTERNET.
@gixxerhoff750 said:
EVERYONE EXPECTS TO BE ABLE TO PLAY THERE OWN MEDIA WITH OR WITHOUT INTERNET.
I must be the exception to this. An internet driven app not needing the internetā¦ I donāt think I ever thought of that concept.
@gixxerhoff750 said:
As you can see this is a popular topic! I have to assume what you say isnt true because IVE TRIED SIGNING OUT AND IT DIDNT WORK. Every client I use ā¦ which is many (LG Firestick iOS Android) all did not work witho9ut a internet connection with the server signed in, or signed outā¦ secure connections disabled subnet added to exceptionsā¦ didnt matter.
Did you try the setting in the clients to allow insecured conenctions? You may be running into the same issue I described above where there isnāt a connection type available to the client.
This topic has so many thread so many upset why not use your employee power and get it fixed. Im pretty sure no one expects certain features to work or update without a connection butā¦ EVERYONE EXPECTS TO BE ABLE TO PLAY THERE OWN MEDIA WITH OR WITHOUT INTERNET.
Yes, and there is a mechanism already in place to be able to use Plex if your internet goes down. If this isnāt working, we need details so we can see why.
@āMovieFan.Plexā said:
@gixxerhoff750 said:
As you can see this is a popular topic! I have to assume what you say isnt true because IVE TRIED SIGNING OUT AND IT DIDNT WORK. Every client I use ā¦ which is many (LG Firestick iOS Android) all did not work witho9ut a internet connection with the server signed in, or signed outā¦ secure connections disabled subnet added to exceptionsā¦ didnt matter.Did you try the setting in the clients to allow insecured conenctions? You may be running into the same issue I described above where there isnāt a connection type available to the client.
This topic has so many thread so many upset why not use your employee power and get it fixed. Im pretty sure no one expects certain features to work or update without a connection butā¦ EVERYONE EXPECTS TO BE ABLE TO PLAY THERE OWN MEDIA WITH OR WITHOUT INTERNET.
Yes, and there is a mechanism already in place to be able to use Plex if your internet goes down. If this isnāt working, we need details so we can see why.
I appreciate you trying to help with thisā¦ I love Plex with exception to this problem, however our internet is unreliable enough it is a deal breaker.
What is needed to try to resolve this issue? All I can tell you at this point is every client immediately states it needs a internet connectionā¦ no ability to point to the lan or change any settings of any kind. I donāt believe any server logs will do any good because the client doesnāt get that far but I will provide anyway when I get home if it helps solve this issue.
@āMovieFan.Plexā said:
Did you try the setting in the clients to allow insecured conenctions? You may be running into the same issue I described above where there isnāt a connection type available to the client.
There is no options on the LG client I can assure you, I didnāt look on the firestick.
@gixxerhoff750 said:
@āMovieFan.Plexā said:
Did you try the setting in the clients to allow insecured conenctions? You may be running into the same issue I described above where there isnāt a connection type available to the client.
There is no options on the LG client I can assure you, I didnāt look on the firestick.
The Firestick definitely has this option.
The Smart TV apps (like on the LG) are actually loaded dynamically from the internet, so if you lose internet it is possible the app may stop working. Some TVs also are not able to even create a secured connection or search the local network to find your server. So having your Smart TV lose itās connection when the internet goes out is very possible. These are limitations of the Smart TV platform. Weād love to be able to bypass these limitations but somethings are out of our hands.
I was running 4730 and tried the test where the server was logged in and pulled my routers connection to the WAN. NOTHING worked. No clients, iOS, TCL smart TV running ROKU etc would play. I could not even get into my server via xxx.xxx.xxx.xxx:32400 just said unreachable . and this is on the same subnetā¦ this was not standard behaviorā¦
I updated today to 4752 and ran the same testā¦ ios and ROKU can now connect.(didnt try appleTV) . but still could not reach my server via web interfaceā¦ locked out.
After connecting WAN and going to my headless servers webpage, I had to go into SETTINGS ā WEB ā SHOW ADVANCED ā ALLOW FALLBACK CONNECTIONS -> SAME NETWORK AS SERVER
otherwise I would be locked out of my headless server. if this setting is not set when your internet connection goes down and you run a headless server, you will have no access to plex on you local serverā¦ and cant change other security settings.
the clients are likely running on cached credentialsā¦ I dont know how many days they live without being updated.
so it appears that:
1: whatever security hardening they have been doingā¦ the web interface is now locked up tightā¦ and if you dont alter the security settings you will be locked out in an outage. (but it looks like this setting will allow unsecured connections from anyone on that subnet)
2: clients MAY live depending on what version you are running, security settings set, and time to live of the current cached certificates.
This was likely caused by the security hardening Plex is doing in response to issues regarding recent security breaches.
its also an issue in that we have said now for a while that the settings for plex are getting scattered thoughout mulitple places in the server web interface and in the clientsā¦ furtherā¦ we have asked for awhile now that we are able to āpushā security settings to clients connected to servers vs clients getting to set their own ā¦
