is anyone experiencing this now? i refreshed my database from a new NAS.
it won’t take new metadata and some won’t download.
Server Version#: 1.13.9.5439
Player Version#: 7.6.1.7056 (Amazon Fire TV)
NAS make & model?
Log files please?
QNAP TS-451
Log Files: https://www.dropbox.com/s/epf4c8uw4eo1eww/Plex%20Media%20Server%20Logs_2018-10-23_23-52-28.zip?dl=0
I’m seeing SSL errors in your logs (timeout trying to establish a secure connection).
I cannot tell if this is plex.tv or your local side. Either or both are possible.
Would you mind restarting PMS and then performing a force refresh of the metadata for that library?
Should this fail, we will clear the agent caches and repeat. Sometimes these errors (as seen now) ‘muck up’ the cache and it gets confused thinking it has data when it doesn’t.
For future reference, you can drag & drop the ZIP file here directly. Doing so is much easier for us providing support
i did this already… this is a new database…
Cleared Cache, restart PMS, created new database.
Internet connection is fine, I can go to thetvdb.com website, though https://api.thetvdb.com is displaying “error not authorized”.
Do i need to do some changes in Plex Network settings?
I see, nor has anyone else reported any errors.
I now need to know the tech details of the machine, OS, and version.
QNAP TS-451 version 4.3.5 linux-based
Intel celeron - 8GB RAM.
i just noticed that if matched TV Shows with The Movie Database, it matches quickly,
i didn’t notice this until i checked my backup database. All info was downloaded from The Movie Database.
For whatever reason it’s not downloading metadata or having a hard time connecting to TVDB api.
May I have logs please?
Plex Media Server Logs_2018-11-05_15-03-49.zip (4.2 MB)
two weeks ago, it was fine, and i didn’t check it until yesterday. No Metadata is being downloaded for new episodes. i don’t want to redo my database.
I have reached out to the metadata team. I don’t know if they will get it tonight and be able to take a look or not.
Just for laughs, have you restarted the server?
the logs are showing timeouts trying to talk to plex.tv
2018-11-05 10:45:58,776 (7f5bdefe9700) : DEBUG (networking:166) - Requesting 'https://tvdb2.plex.tv/login'
2018-11-05 10:45:59,882 (7f5bdfbe1700) : INFO (__init__:140) - JWT Error: (<urlopen error ('_ssl.c:574: The handshake operation timed out',)>) -
2018-11-05 10:45:59,970 (7f5bdfbe1700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/81797/images?lang=en' from the HTTP cache
2018-11-05 10:45:59,982 (7f5bdfbe1700) : DEBUG (networking:166) - Requesting 'https://tvdb2.plex.tv/login'
2018-11-05 10:46:18,887 (7f5bdefe9700) : INFO (__init__:140) - JWT Error: (<urlopen error ('_ssl.c:574: The h
i stopped PMS App, shutdown my server then switched on after 5 minutes.
cleared cache, restart PMS as well.
anyway, thanks. waiting for your team’s response.
They are getting a reply. It looks good for them.
When is the last the QNAP was restarted and which firmware are you running on it?
last night and around 15 minutes ago.
4.3.5.0728
As a comparison only, I would like you to try PMS 1.13.4
This is the X86_64 package from my google drive
https://drive.google.com/open?id=1wx_0bHmagQJo0eGk4HvQbyAjxbxoUOMX
ok, i have that installer… i’ll install and let you know…
Ok… I will be here for a bit.
i’ll do some tests and get back to you, i just installed on windows PC, and tested a new episode, it works fine, so i guessing something on my QNAP PMS.
Thanks for letting me know.
