I’ve just started setting up PMS on a Qnap NAS and have encountered a problem. After adding several TV series successfully PMS all of a sudden just quit importing episode metadata from TVDB. Instead of downloading the episode title, synopsis and other info, now it just shows the episode number and that’s it.
I’ve tried moving all of the affected files off of the NAS to another directory, then running the clean bundles and optimize database options in maintenance, then moving the files back with no difference in behavior. I’ve uploaded the logs from my PMS with the hopes that someone can help me figure out what’s going on.
I’m not super familiar with going through the logs, but looking through your com.plexapp.agents.thetvdb logs and it looks like you are having some networking issues based on the errors in there. These are some of the errors I’m seeing:
DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/login'
INFO (__init__:140) - JWT Error: (<urlopen error [Errno 101] Network is unreachable>) -
DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/series/76954?lang=en'
INFO (__init__:175) - Problem with the request:
INFO (__init__:793) - Bad series data, no update for TVDB id: 76954 (lang: en)
DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/services/tmdb?uri=%2Ffind%2F76954%3Fexternal_source%3Dtvdb_id'
ERROR (networking:196) - Error opening URL 'http://127.0.0.1:32400/services/tmdb?uri=%2Ffind%2F76954%3Fexternal_source%3Dtvdb_id'
DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/login'
INFO (__init__:140) - JWT Error: (<urlopen error [Errno 101] Network is unreachable>) -
DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/series/76954/actors'
INFO (__init__:175) - Problem with the request:
INFO (__init__:835) - Bad actor data, no update for TVDB id: 76954
DEBUG (preferences:258) - Loaded preferences from DefaultPrefs.json
DEBUG (preferences:178) - Loaded the user preferences for com.plexapp.agents.thetvdb
DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/login'
INFO (__init__:140) - JWT Error: (<urlopen error [Errno 101] Network is unreachable>) -
DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/series/76954/episodes?page=1'
INFO (__init__:175) - Problem with the request:
INFO (__init__:903) - Show ordering is: aired
Not sure what is causing that but something changed and that most likely wasn’t happening previously when you were able to get metadata.
@OttoKerner might be able to help or know of another Plex person that would be knowledgeable helping out. Sorry OttoKerner, you were the first person that came to mind
