Plex unable to get public ip address from plex.tv

Issue persists across downgrades, seems likely its Operations side. Don’t ask a dev though, they’ll just tell you it works on their machine :wink:

3 Likes

Same thing happening here (running my server on Win 11), seems to have started sometime today…only noticed it after an update->restart but who knows how long it’s actually been.

If I hit Apply on the Remote Access settings page, it just spins forever until I close & reopen the browser window.

2 Likes

I started experiencing this problem on my Synology (non docker) after the upgrade. I started having flashbacks to “The Great Password Reset”, but was not seeing any of those errors in the logs.

And I had JUST finished walking my MiL through her own password reset, and could not understand why she couldn’t see the server.

She’ll be wanting her evening news very soon, so ‘Spit Spot! Off we go!’ :open_umbrella:

It be broke!

We raised a high-pri ticket internally.

Cross your toes they get to it quickly.

5 Likes

Downgrading from 1.28.2.6106-44a5bbd28 to 1.28.0.5999-97678ded3 seems not to fix the issue.

This looks like an operations / plex.tv issue.

TO ALL:

Please do not change your PMS systems

2 Likes

Would have been nice to know this issue affected everyone a couple hours ago. I have uninstalled/reinstalled plex going crazy trying to figure out what is going on with my system.

3 Likes

It seems to be something fresh. No previous reports before this thread.
It also seems to affect everyone that recently started/restarted their servers or changed network configuration.

1 Like

Folks:

The Plex.tv servers are distributed around the world.

It actually took time to start failing for more of us.

My credentials and access worked correctly until about an hour ago.

Operations has the full details now… Sees the problem and is working on restoring

8 Likes

thanks for the update ChuckPa

1 Like

I’m a dev and it’s broken for me

:stuck_out_tongue:

lol

2 Likes

How things roll around here :sunglasses:

( my feeble attempt to make everyone smile )

6 Likes

As someone who works in tech support, I need those t-shirts!

1 Like

Please reveal where you got those shirts. I need one!

I will ask family. They were all gifts.

Here’s my favorite one :slight_smile:

GoodWithMath

PS: My best friend owns a trophy shop. He should know where/how to get custom made if desired.

I have synology DS920+ and just upgraded to the new version and indeed after restart
my remote users went to INDIRECT or dropped connections.


.
and the plexamp stopped working on my android auto

TO ALL:

It’s FIXED

:see_no_evil:

Go for it.

Please restart PMS

5 Likes

Thank you for the update

its back online here :smiley:

My server is back up. Thank You