Plex unable to get public ip address from plex.tv

Plex Media Server Remote Access
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I Can confirm that its back up for remote users as well

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:wine_glass: time :slight_smile:

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Mine is still down. And even more annoyingly I canā€™t even access it locally. It just says plex is down for maintenance. Surely access to my server locally (on localhost) shouldnā€™t depend on plex.tv.

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All, please restart your PMS, and hopefully, should be fixed

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@nx6 @jackyaz

I cannot yet find what I have but did find similar here.

slaps self for being OFF-TOPIC :newspaper_roll:

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@ChuckPa I see some spending in my futureā€¦

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Thanks!

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muahahahahahah :smiling_imp:

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Thanks! Oh, and my remote access is working again too!

To Ops, something something monitoring :stuck_out_tongue:

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@ChuckPa ā€¦thanks for keeping us informed. I, like many others, was pulling out my hair wondering what the heck i mustā€™ve done wrong.

Questionā€¦so although PMS appears to be back, I can only play ā€˜someā€™ content (smaller files) over the WAN ā€¦ And the Remote access page is still reporting that Plex is ā€˜Not available outside your networkā€™.

Any advice? (Running PMS via a container in Docker on a Synology NAS.

Thanks in advance. (Enjoy the wine time)

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Have you restarted PMS since the partial outage ?

I say this because, PMS contacts Plex.tv each time it starts.

If it could not get its IP address (where the problem was),

Then Plex.tv would not have a valid IP address to give the clients to use when they want to start playback

Given you say ā€œsmaller filesā€, I am curious about this.

Might you have DEBUG logging enabled and can capture a failure of a normal file for me?

I donā€™t think smaller vs normal files is at all outage related

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Hey Chucks

Was just about to. Hoping that resolves the issue.

Cheersā€¦

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ChuckPa/ALLā€¦

I got to the bottom of the issue.

I have a Synology DS918+ and recently had to move my WHOLE operation from a Mac Mini iā€™d been using which served me faithfully for 10 Plus yearsā€¦

My searching, indexing, acquisition, organisation and monitoringā€¦all moved to Synology under the DOCKER-Container system. A lot of learning and seeking adviceā€¦

Anywayā€¦found out the reason behind the lack of WAN connectivityā€¦it was the fact that despite having created the relevant port forwarding rule on my ASUS router for PLEXā€¦I had to in like manner create an equivalent one as a firewall rule on the Synology effectively allowing port 32400 to pass ā€¦ so in essenceā€¦that port needed opening/forwarding on BOTH the Router AND the Synology within itā€™s firewall rules.

Soon as i did thatā€¦BANGā€¦FIRING on all cylinders and advertising to the world.

Hope this helps at least one person with a similar set up who may find themselves in this kind of situationā€¦

Now i have to optimise the settings in Plex as the CPU load is super highā€¦even with just two streamsā€¦

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