Hi sa2000,
I have the same problem on my Synology running 1.13.9.5456-ecd600442 (64bit). I would also be interested in a beta build to see if this fixes my problem with the “can’t find server” issue.
Thanks for your post
There was one lockout with it after disabling remote access. So would rather hold back
Happy to see your logs to confirm it is the same issue
Hi, I updated to 1.13.9.5456-ecd600442 on a 64bit synology NAS yesterday. I’ve been running Plex on it for 2 years with no troubles.
Had a range of issues. Certain filetypes that worked no problem before no longer stream to iOS devices but will stream to my Mac. These seem to be AVI and M4V
I updated the iPad app to the latest Plex and now it cannot see the server at all, and will not recognise it when I manually add a connection.
I’ve rolled back the server to 1.13.4 and had no change, I wondered if that was why the new iPad app would not connect so I updated back to 1.13.9.5456-ecd600442 and yet nothing has changed.
I’d love a version like 1.13.4 for Synology 64bit Intel and any other versions you think might help me.
I understand it’s possible but hard to roll back the iPad app to a previous version but I’d like to go down that road after trying other Plex Server versions.
Pretty disappointed in Plex, I’ll be updating with much more hesitancy in future and will keep all my old version files.
Hope you can help!
Hi,
My main problem is that certain filetypes seem to no longer be streaming to any mobile device. I updated the iPad app trying to fix that and then had the connection issue.
I think it’s the media streaming issue is a Plex issue because the issue began immediately after the server update on my home network that’s had no changes I’m aware of. I have 4 iOS devices in the house, only the iPad had an issue connecting to the server, that was the only one that had the new plex app.
The iPad issue is over now though. It is so weird but it suddenly joined the server after about 4 hours of just sitting on my desk not working. Suddenly, it fires up connected to the server. I’d tried manual connection and it failed and yet had verified the IPs, that the iPad could ping & access the NAS. Then it just worked!?
However the other issue persists…
No mobile device is receiving a stream when the file types are of certain types. This is a new issue that started at the point of the server update I’ve been streaming this stuff to iOS for years. All these issues are occurring on the same LAN, I rarely use external access and have it switched off normally.
I wish I’d saved the old installer packages but I didn’t. It would be good if anyone could send me a link to download them. I’ll be saving them for sure from now on.
I’ve attached the logs. I made a request from the now working iPad to watch a Rick and Morty at 16:47 it then failed with the error “something went wrong playing your media, please try again” at 16:48. In my experimenting it seems that MP4 will play fine but M4V and AVI will not. I’ve been watching these exact Rick and Morty’s on my iPad for years so it does seem to be a Plex issue.
I’d appreciate any help you can give, thanks.
Further to response from @trumpy81 -
You have a DNS setup issue. Until this fixed - no need to tamper with files
Nov 17, 2018 16:33:23.249 [0x7f77c27ff700] WARN - HTTP error requesting GET https://plex.tv/api/codecs/h264_decoder?build=linux-ubuntu-x86_64&deviceId=b1ce3e48-f10e-4f29-a2a9-6b7834042b9e&oldestPreviousVersion=1%2E3%2E3%2E3148-b38628e&version=531e313-1328 (0, No error) (Couldn't resolve host 'plex.tv')
Nov 17, 2018 16:33:23.250 [0x7f77b5d11700] DEBUG - HTTP requesting GET https://plex.tv/api/codecs/h264_decoder?build=linux-ubuntu-x86_64&deviceId=b1ce3e48-f10e-4f29-a2a9-6b7834042b9e&oldestPreviousVersion=1%2E3%2E3%2E3148-b38628e&version=531e313-1328
Nov 17, 2018 16:33:23.417 [0x7f77b2bff700] ERROR - Error issuing curl_easy_perform(handle): 6
Nov 17, 2018 16:34:03.282 [0x7f77b5d11700] WARN - HTTP error requesting GET https://plex.tv/api/codecs/h264_decoder?build=linux-ubuntu-x86_64&deviceId=b1ce3e48-f10e-4f29-a2a9-6b7834042b9e&oldestPreviousVersion=1%2E3%2E3%2E3148-b38628e&version=531e313-1328 (0, No error) (Couldn't resolve host 'plex.tv')
Nov 17, 2018 16:34:37.796 [0x7f77bdf35700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Nov 17, 2018 16:34:38.537 [0x7f77c27ff700] ERROR - Error issuing curl_easy_perform(handle): 6
Nov 17, 2018 16:35:17.827 [0x7f77bdf35700] ERROR - Error issuing curl_easy_perform(handle): 6
Nov 17, 2018 16:35:17.827 [0x7f77bdf35700] WARN - HTTP error requesting GET http://plex.tv/pms/:/ip (0, No error) (Couldn't resolve host 'plex.tv')
All requests to plex.tv failing with curl error 6 which is DNS lookup failure
Hi,
Thanks for pointing that out it’s been really helpful.
I’ve been pulling at that thread in my firewall and have found it seems to be related to the spoofing defence settings.
By turning it off Plex starts working just fine on iOS devices.
It’s very weird this happened right after updating it after work for literally years with the same firewall settings in place. I wonder if/how it’s related and have much to figure out about how to configure the firewall to be as secure as possible and yet not cause the issue.
I’ll spend some time digging into it now I’ve got a smoking gun to investigate.
Thanks for spotting that, I’ll aim to check for this sort of thing myself in future.
Plex Media Server 1.14.0.5468 has just been released as Beta. It has the fix for the transient lockout seen in evidence in earlier posts here. It also has a fix for uPnP auto port mapping
See Release Notice
- Automatic port mapping could fail with some older routers (#9335)
- Fix for Server Unreachable and Remote Access issues (#9228)
Anyone running an early beta or a development build with early release of these fixes should now update to the official beta, Thank you for helping confirm the fixes
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