Plex Version 1.18.1.1966 keeps crashing

Plex Media Server Desktops & Laptops
1

Not sure what is going on, but since I updated to this version today my server keeps crashing and I restart. Then it works fine for a few minutes then stops again. Definitely something is messed up in this new version. I have had a near-perfect experience up until the update.

Server Version#: 1.18.1.1966
Player Version#:

Log file - https://drive.google.com/file/d/1XuubOR5x9lHoypS86r9T8oD3gC_QeNkp/view?usp=sharing

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2

I updated to 1.18.1.1975 and I am getting the same issue.

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3

same here

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4

I am seeing the same problem since 1.18.1.1966. I’ll see if I can roll back to the previous version for now.

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5

For me it’s only crashing when I enable Hardware Acceleration

Oct 17, 2019 22:04:57.423 [8968] DEBUG - Audio Stream: 83550, Subtitle Stream: 83551
Oct 17, 2019 22:04:57.438 [8968] DEBUG - Codecs: testing h264_qsv (encoder)
Oct 17, 2019 22:04:57.438 [8968] DEBUG - Codecs: hardware transcoding: testing API qsv
Oct 17, 2019 22:04:58.383 [8968] ERROR - [FFMPEG] - Error setting child device handle: -16

I am running a Intel Core i5-4570 and a AMD Radeon RX460

3 Likes
7

I just installed 1.18.1.1973 and when I try to reproduce ANYTHING it just crashes the playback

2 Likes
8

I am having the exact same issue and disabling Hardware Acceleration from Settings > Transcoder fixed the problem too. It is now at least functional. Before it would crash immediately every time anyone locally or remotely tried to play anything. Thank you!! Hopefully they actually fix the introduced bug here soon.

1 Like
9

How did you rollback? Just trying to install the older version on top of it yields an error for me and the setup cancels itself immediately because it detects a newer version.

10

Server 1.18.1.1973 and same issues… any light at the end of the tunnel so far?

11

To roll back I uninstalled 1.18.1.1973, downloaded 1.18.0.1944 (switch off the Plex Pass Downloads for that version) and installed. Working fine now.

12

Hey !
Rolling back on Windows works as follows:

  1. note down your current Plex Server software version
  2. Stop Plex Server using its tray icon.
  3. uninstall Plex Server with the regular ‘Apps’ control panel of Windows. Do not use 3rd party ‘uninstaller’ software like Revo etc. Do not use Registry cleaners/optimizers.
  4. go to your Plex data folder .
    There is a subfolder in there, named Updates which will contain previous versions of the installer .exe
  5. execute the installer for the previous software version
  6. reboot Windows (just a safety measure, it may work without rebooting as well)
2 Likes
13

I tried that method first, but I kept getting some permission error. Installing the latest public release 1.18.0.1944 worked, and doesn’t have the error introduced in 1.18.1.xxxx. I’m not sure why I was getting the error, though, since the file in the Plex updates folder is the same as the latest public release. Maybe another reboot cleared the issue up.

14

Also rollback to version 1.18.0.1944 and seems stable again. Let’s wait for fix.

15

Does anyone know if version 1.18.1.1973 is stable or still crashing?

16

same issue on docker so i downgraded to 1.17 branch and now no issues, plex QC is horrible

17

Its the testing branch … you’re the testers, just stay on Public branch if you want the least issues.

18

I did the same and its working fine :+1:

19

Its crashing

20

Same issue on Windows 10 1903 with latest PMS

21

same issue here, using 1.18.1.1973

Oct 20, 2019 19:40:47.755 [17984] ERROR - [FFMPEG] - Error setting child device handle: -16

this is the error i keep getting