Plex Version 1.18.1.1966 keeps crashing

Plex Media Server Desktops & Laptops
22

You try a couple things, Disable Hardware acceleration or roll back

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23

I had to revert back to an older version to get things to work again without crashing

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I hope you have fixed this by now, if not, i experienced the same issue and i had to activate my local administrator account in order to delete the left over plex folders.

25

As others have stated, the solution is to downgrade your server software. Put simply, 1.18.1.1973 and 1.18.1.1966 are broken.

My personal suggestion is to skip all Plex server upgrades. They consistently create more problems than they solve.

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26

Great idea to roll-back. But I donā€™t seem to have an Updates folder (which is curious). In my own attempts to fix these issues I did a uninstall and re-install of Plex (via the windows control pannel), which is why (I am guessing) my Updates folder is not there.

Does anyone have the 1.18.0.1944 installer for Windows 10 they could share?

27

Actually just found thisā€¦ hope itā€™s legit: https://www.filehorse.com/download-plex-media-server/44156/

28

The PMS version 1.18.0.1944 downloaded from https://www.filehorse.com/download-plex-media-server/44156/ works great! No issues with hardware transcoding so far!

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29

Still the same issue with 1.18.1.2015

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30

Hi Kids,
I have also begun experiencing random daily crashes.
I cannot associate them with an action or event.

Have performed malware scans and checked against the known bad .dll list without result. Also reinstalled and tried previous build.

LOG and DUMP files attached.

Any help would be most appreciated.
Love BushBaby. oxo

PLEX dump and log files.zip (2.0 MB)

Server Version#: Version 1.18.1.1973
Player Version#: Version 1.4.0.924-60046db9
Windows 10 Pro 64bit 1903
Windows Build#: 18362418

31

Thank you for stating this. I was wondering if it was fixed yet or not when I got the notification for the update :slight_smile:

32

So last night i was so stressed out about this closing and opening thing. I have version 1.18.2.2015
and I changed two settings. 1. Make my CPU hurtā€¦before i had it on auto.
2. i unchecked make controller discoverable on L2 network. I have a unifi system.
Now I am not giving advice or even know more than anyone in here but. I am running without problems after those changes 5 movies on the server itself and other computers, remote and local to check and cant get the server to shut off like it was the last few weeks. I will keep checking this weekend. I was ready to downgrade the Plex version but so farā€¦fingers crossed.

35

Thanks Friend.

That works like a charm.
Will probably cling to this build till there is some positive feedback from strangely quiet PLEX Team.:zzz:

One Love
Bush Baby. :sparkling_heart:

2 Likes
37

Same problem, so Iā€™ll be delaying updating my second server for now.

Will rollback this evening, thank you

38

I am going through the logs and dumps for crashes and it appears that the log you included relates to the Desktop Plex Player app and not the Plex Media Server. The desktop app has an internal nano plex media server and that was the log you included

If you could get me a fresh dmp and logs zip, I will have a look. It is very possible that your crashes are those being looked into in these threads

For Server logs, see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

1 Like
40

:pray:
Hello sa2000,

Thank you for your reply. Also thanks for linking me the current best practice for collecting Log Files.

I have Updated both my PS, PP and replicated many of the shutdown conditions and Error messages.

Interfaces used: PLEX Player, Chrome and,Firefox remote play, network play.

Server Version#: Version 1.18.2.2041 
Player Version#: Version 1.4.1.940-574c2fa7
Windows 10 Pro 64bit 1903
Windows Build#: 18362418

Plex Media Server Logs_2019-11-22_05-10-22.zip (3.7 MB)

I hope you can glean some useful information from my Logs.

Kindest regards and One Love :sparkling_heart: Bush Baby

41

Your problem is being investigated. It manifests itself with a log entry like this before crashing

Nov 22, 2019 05:07:55.748 [15216] ERROR - [FFMPEG] - Error setting child device handle: -16

It is the crash I am working on this with a number of users - see post above yours here Plex Server Version 1.18.1.1966 - #46 by sa2000

The problem came in after 1.18.0.1944-f2cae8d6b

42

Iā€™m getting the same issue and am rolling back now.

/edit - In fact, Iā€™m getting the same issue on 1.18.0.1944-f2cae8d6b-x86 using the download link posted earlier in this thread. If I enable hardware acceleration in Transcoder and try and play something, it crashes immediately. With it disabled, itā€™s working fine.

43

This post covers the known crashes and fixes when hardware acceleration is used

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