Plex Web App Only Sees One of My Servers

Plex Media Server NAS & Devices
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I have been running Plex on a Windows PC for years. I am now trying to migrate over to a Synology NAS. I have installed PMS on Docker and everything seems to be going ok. If I navigate to the server via IP address:32400, I can see my PMS and the player operates correctly. However, if I navigate to app.plex.tv, I can only access my old server. The new server shows up, but shows as Unavailable.

Does anyone have any ideas on how I can get both servers to show up? I need both to be in place for a little bit, until I can complete my full migration. I have gone through the list of recommended troubleshooting, but can’t seem to get it right.

Thanks,

Server Version#: 1.25.2.5319
Player Version#: 4.66.1

2

Sounds like the new server isn’t actually linked to your Plex account.
Did you include the claim token when you established the container?

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Is that done in docker or on plex? When I navigate to the plex server via IP address and port, it shows that I am logged in.

4

Don’t confuse being signed into the web app vs. the server being linked to your account (=signed in).

It’s part of the container preparation

5

Can the claim token be added after the fact?

6

Not an expert… this should work

side note… this example contains a dummy/exemplary claim code. make sure to not post your claim token anywhere.

7

Your link to the other forum reply helped me solve this. I ended up removing my docker version of plex and adding the DSM 7 version. Keep it simple stupid.

This showed up immediately in my web app.

Thanks for the help tom80H.

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