[PLEX WEB] "Categories" tab missing in Movies library — same setup as a friend who has it

Plex Players
1

Server Version: 1.43.0.10492-121068a07 Player Version: Plex Web 4.156.0

Hi everyone,

I’m trying to understand why the “Categories” tab is missing from my Movies library on Plex Web, while a friend of mine has it showing correctly with what appears to be an identical setup.

The problem: When browsing my Movies library, I only see the following tabs: Recommended, Library, Collections. The “Categories” tab (which allows browsing by genre) is completely absent.

What makes this strange: My friend is on the exact same hosting provider (ultra.cc seedbox), running the exact same Plex Media Server version. He never changed any settings — everything is default. He has the “Categories” tab showing correctly.

When he shares his library with me, I can see the “Categories” tab on his library just fine. But on my own library, it simply doesn’t appear.

What I’ve already checked/tried:

  • Metadata agent is set to Plex Movie (not Legacy) :white_check_mark:

  • Scanner is set to Plex Movie :white_check_mark:

  • Created a brand new Movies library pointing to the same folders — same result :white_check_mark:

  • Refreshed all metadata :white_check_mark:

  • Same Plex server version as my friend (1.43.0.10492) :white_check_mark:

  • Neither of us has Plex Pass :white_check_mark:

  • Movies do have genre metadata (visible on individual movie pages) :white_check_mark:

Has anyone encountered this before? What could cause this difference between two seemingly identical setups?

Thanks in advance!

3

Categories tab requires a Plex Pass.