I have one TV show encoded not with 1:1 pixel aspect ratio, it is 16:11, so image should be stratched from square to wide. But for some reason web player ignores PAR flag. Inside file info it shows all correctly, calculated aspect ratio is 1.85/1, but image looks looks like 1.25/1. All other players (Plex for Windows and Plex for Android) do all right.
Server Version#: 1.25.3.5409
Player Version#: 4.69.1
It’s possible for the aspect ratios to be signaled in multiple places, and for the values to differ. The MKV container may have one set of values while the video stream inside has a different value encoded.
Some players look at the values inside the stream, while others look at the values provided by the container. There’s no “correct” answer when the values differ.
If you provide the file I’ll try to give you some commands to correct it.
Plex uses the encoded resolution and pixel ratio. Looks like the file was just modified to change the display values. Plex does not look at those values.
Not sure where that 16:11 PAR in your image above got there.
Here’s a command to adjust the stream-level pixel aspect ratio to 1.455 to match what’s in the container, without re-encoding the video. It’s a bit of minor surgery while remuxing. I think this behaves correctly now.