My plex web server is intermittently going down. Maybe every week or two. I had a similar problem and was described in the thread linked below.
My plex server is currently not available (see screenshot). I have uploaded the only debug log that I can find.
I find that I have to stop and restart the plex app from within QNAP and then it works again.
[
{
"type": "info",
"host": "app.plex.tv",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/149.0.0.0 Safari/537.36",
"browser": {
"platformVersion": "10.15",
"id": "chrome",
"name": "Chrome",
"version": "149.0",
"webkit": true,
"platform": "OSX",
"platformID": "osx",
"platformModifierKey": "command"
},
"version": "4.159.0",
"primaryServerAuthToken": true,
"username": "sjkiss",
"cloudUrl": \[
{
"scheme": "https",
"address": "clients.plex.tv",
"uri": "https://clients.plex.tv",
"testState": "connected",
"isBundled": false,
"isFallback": false,
"relay": false,
"isUntested": false,
"isPending": false,
"isConnected": true,
"isUnauthorized": false,
"isUnavailable": false,
"isFailed": false,
"isAborted": false,
"isLoopback": false,
"isPrivate": false,
"isHttps": true,
"isSecure": true,
"isPlexDirect": false,
"currentTest": null,
"sources": \[
{
"id": "internal"
}
\]
}
\]
},
{
"type": "log:message",
"level": 1,
"message": "\[Connections\] Marvin is unavailable at https://10-0-5-1.6b6a283a196a4f2082ae6ec115a0bbfa.plex.direct:32400/media/providers (Status 0)",
"time": "2026-06-15T00:07:45.972Z"
},
{
"type": "log:message",
"level": 1,
"message": "\[Connections\] Prevented fallback to insecure connection for Marvin",
"time": "2026-06-15T00:07:45.973Z"
},
{
"type": "ajax",
"url": "https://10-0-5-1.6b6a283a196a4f2082ae6ec115a0bbfa.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=xy089gjnsbfn4idp0lck3r9z&X-Plex-Platform=Chrome&X-Plex-Platform-Version=149.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=standalone&X-Plex-Device=OSX&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1512x771%2C1512x982&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=95140f43-e7ef-4ef3-874c-59f3fe277304",
"status": 0,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"statusText": "timeout",
"time": "2026-06-15T00:07:45.974Z"
},
{
"type": "log:message",
"level": 1,
"message": "\[Connections\] Marvin is unavailable at https://10-0-3-1.6b6a283a196a4f2082ae6ec115a0bbfa.plex.direct:32400/media/providers (Status 0)",
"time": "2026-06-15T00:07:45.974Z"
},
{
"type": "log:message",
"level": 1,
"message": "\[Connections\] Prevented fallback to insecure connection for Marvin",
"time": "2026-06-15T00:07:45.975Z"
},
{
"type": "ajax",
"url": "https://10-0-3-1.6b6a283a196a4f2082ae6ec115a0bbfa.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=xy089gjnsbfn4idp0lck3r9z&X-Plex-Platform=Chrome&X-Plex-Platform-Version=149.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=standalone&X-Plex-Device=OSX&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1512x771%2C1512x982&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=95140f43-e7ef-4ef3-874c-59f3fe277304",
"status": 0,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"statusText": "timeout",
"time": "2026-06-15T00:07:45.975Z"
},
{
"type": "log:message",
"level": 1,
"message": "\[Connections\] Marvin is unavailable at https://10-0-7-1.6b6a283a196a4f2082ae6ec115a0bbfa.plex.direct:32400/media/providers (Status 0)",
"time": "2026-06-15T00:07:45.975Z"
},
{
"type": "log:message",
"level": 1,
"message": "\[Connections\] Prevented fallback to insecure connection for Marvin",
"time": "2026-06-15T00:07:45.975Z"
},
{
"type": "log:message",
"level": 1,
"message": "\[Connections\] All connections to Marvin failed",
"time": "2026-06-15T00:07:45.975Z"
},
{
"type": "log:message",
"level": 4,
"message": "\[Servers\] Found all servers = plex.tv",
"time": "2026-06-15T00:07:45.976Z"
},
{
"type": "ajax",
"url": "https://10-0-7-1.6b6a283a196a4f2082ae6ec115a0bbfa.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=xy089gjnsbfn4idp0lck3r9z&X-Plex-Platform=Chrome&X-Plex-Platform-Version=149.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=standalone&X-Plex-Device=OSX&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1512x771%2C1512x982&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=95140f43-e7ef-4ef3-874c-59f3fe277304",
"status": 0,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"statusText": "timeout",
"time": "2026-06-15T00:07:45.977Z"
}
]
Server Version#: 1.41.6
