Plex Web / Windows app can't play music collection?

Plex Players Desktop Players
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1

Server Version#:1.24.0.4930
Player Version#:1.33.0.2444 on Windows, 4.63.0 on Plex Web

Hi,

Since few days, I have been using music collection on my plex (I mean the feature that allow you to sort your albums/artists in different collections, just like film collections) to play them randomly… and that worked pretty well. (On “standard” collection, “smart collection” didn’t worked for me when I tried to shuffle and play)

Today, when I try to play one of my music collection, I have an error message : Playback Error - An error occurred loading items to play.

Has this ever happened or is this happening to anyone ?

Thanks

Nicolas

1 Like
2

Could you send some logs?

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

3

Sure, here are my Windows app and Server logs, I hope it’s what you waited for

Plex Media Server.log (1.3 MB)
Plex.log (81.4 KB)

Thanks

4

Ah sorry could you send the entire the zip folder ?

5

Yes of course !

Plex Media Server Logs_2021-08-13_11-52-13.zip (5.5 MB)

6

I couldn’t find any promlems :frowning:
Have you tried these steps?

https://support.plex.tv/articles/200289306-scanning-vs-refreshing-a-library/

https://support.plex.tv/articles/226836308-help/

7

Yes already tried, sadly… :frowning:

I don’t know if it can be related with the Server update 1.24.0.4930, it works well before and now this problem happens a few hours after the update.

Just tried few minutes ago on other devices : It works on the PS5 App and on Plexamp, but definitly not on Plex Web and Plex for Windows… :confused:

8

Has this been resolved, I’m also having this issue. I have many audiobook collections and I’m getting the same errors. I’m sure I could use playlist instead, and maybe that is what is intended for all audio files. But for some reason, collections seem cleaner to me and able to be listed, if desired, in with the rest of the albums.

9

I’m having this exact issue verbadom. I can’t play anything with audio on my Windows PC player, but audio works fine from my android phone. This all happened after update to 1.24.2, and enabling the AI collection sort algorithm. I wish I could either go back to previous version of Plex server or disable this new AI sorting system. I think that’s the problem here. I’m getting “Unknown error 4294967282.”

10

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