Plex webUI Playback Error on refresh

Plex Players
58

There is an issue being observed on Web 4.124.1 (currently app.plex.tv) and therefore Desktop 1.87.2. The main issue is that refreshing the browser or app window (desktop) is causing playback to error out. The playback session is killed or the session cannot retain/recover after the refresh. This issue is made worse by the fact that in some cases, PMS activity can cause the browser or app window to refresh. We are investigating the issue.

Work around for Web is to use the bundled web app on your PMS IP:PORT/web.
Work around for Desktop is to install the previous version. Previous versions are typically stored in the host’s localappdata or cache.

  • Windows: %LOCALAPPDATA%\Plex\cache\updates
  • MacOS: ~/Library/Caches/Plex/updates

To disable automatic updates on the Desktop app open %LOCALAPPDATA%\Plex\plex.ini (Windows) or ~/Library/Application Support/Plex/plex.ini (MacOS).

  • Find the [debug] section - add one if one does not exist
  • Add disableUpdater=true directly under the [debug] header
  • Save your changes
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