@pombeirp : When you talk about a new video player stack, is this a custom stack or is it a future Microsoft Windows update ? Because I am also having trouble playing widows 10 photo app or video app playing some of my camera video (avchd 1080p) that I do not have with VLC player. I was hopping the 1607 version of Windows 10 will fix that… But it is not the case.
O_Spring
@o_spring: this would be removing an adapter layer that used to be recommended by Microsoft for Windows 8.1, but no longer for Windows 10. Although it helps in some places, it doesn’t fix all issues I’ve seen. This is clearly a problem that Microsoft needs to fix with Windows 10 update.
@pombeirp : Microsoft is aware of that ? If I remember they told you they would include a fix in the anniversary update… Is that the case but we need an other one ?
O_Spring
what information is needed to get this player FIXED! This stuttering problem is on and off… one version used to work… the next doesnt… it’s a ficious cycle
Where do I get a log for you to get this fixed? I have a i7-6900k with Titan X Pascal, and it stutters?!?!?? uggghhhh FRUSTRATING!
Plays perfect in the Web Browser (Chrome) and OpenPHT
Yeah, they did a fix in AU which seemed to fix the issue for some people (probably depending on the exact encoding of the files).
It’s no longer a question of logs, but right finding a good candidate sample file to send them for testing/reproducing. For instance, I once sent them a file which seemed like a good candidate, but they told me it was missing some timing information, and since I don’t know how that file was encoded, it might just be down to user error. We need to find a file that is well generated and still causes this problem.
With the new update (3.0.51), it’s extremely difficult to select through my libraries on an HTPC keyboard or keyboard/mouse. It only shows 5 libraries in the view and there’s no way to click and scroll down to see more. The only way to select and see additional libraries is to somehow magically click the keyboard arrows when in the appropriate place which then can bring the selection over to the libraries. What a pain! Am I missing anything?
@tderosier was this a change from 3.0.49? I don’t recall seeing any change to that part of the code recently.
FWIW, just found out that the same problem is also being mentioned in the Emby forums: http://emby.media/community/index.php?/topic/37683-win10a-app-stuttered-playback/
@pombeirp said:
@tderosier was this a change from 3.0.49? I don’t recall seeing any change to that part of the code recently.
I could have sworn that I was able to click and scroll down on the libraries section before. I cannot do that with the latest update.
Just to let everyone now that I’ve managed to produce a minimal project that reproduces the issue and sent it to our contact at Microsoft. Basically this happens even when using their latest tech, and only over HTTP. When playing the same file locally, the player has absolutely no issue. Hopefully that’ll allow them to understand the source of the issue and fix that in an upcoming Windows Update.
@mbze430 said:
what information is needed to get this player FIXED! This stuttering problem is on and off… one version used to work… the next doesnt… it’s a ficious cycleWhere do I get a log for you to get this fixed? I have a i7-6900k with Titan X Pascal, and it stutters?!?!?? uggghhhh FRUSTRATING!
Plays perfect in the Web Browser (Chrome) and OpenPHT
#Truth
So Plex app is broken for now? I was going to buy it, but none of my MKV files play correctly.
Yeah, if you’re playing AC-3 audio streams on those MKVs, then you’re unfortunately going to run into issues, until Microsoft issues a fix for their player component.
Since this problem has been going on for nearly a year now and only partially fixed with no indication of when it may be completely fixed by either Plex or Microsoft, anyone recommend a different format to convert my MKVs to that will play properly and a convertor tool to do so? Thanks.
Plex should do something about. I just bought the app and the stuttering is extremely irritating. I’m a developer as well and I’m sure there are different ways to do the same.
Believe me we have tried everything we could throw at it. Microsoft has identified the bug and is working on a fix, but that’s as much as I know.
@MaazMansori: the alternative would be to use AAC 5.1 instead of AC-3 5.1 audio.
@pombeirp Would it be possible to get a workaround setting to force the transcoder to transcode AC3 audio to eg AAC whenever the player is an affected UWP app and maybe set this as default for the moment until MS fixes the bug? Not sure this should go in the server or the player.
@Wigster: I’ve tried that and then all hell broke loose with users complaining that it had been working fine for them until that point and that now it was broken (e.g. server is too slow to transcode)
@pombeirp - server too slow to transcode just the audio? That sounds a little suspect, doesn’t it? Would have to be a very marginal “server” to not be able to handle direct streaming, no?
@pombeirp said:
Believe me we have tried everything we could throw at it. Microsoft has identified the bug and is working on a fix, but that’s as much as I know.@MaazMansori: the alternative would be to use AAC 5.1 instead of AC-3 5.1 audio.
thanks for the information… any way we can help ?
