Plex windows server keeps crash

Plex Media Server
1

Server Version#:windows 10pro - 21H2 / 19044.1466
Player Version#:1.25.4.5487

Faulting application name: Plex Media Server.exe, version: 1.25.4.5487, time stamp: 0x61f844d7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x3740
Faulting application start time: 0x01d817607172d79d
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: unknown
Report Id: 6d94b22d-e5b3-4042-8517-53876a6740e6
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 2224821530436608621, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Plex Media Server.exe
P2: 1.25.4.5487
P3: 61f844d7
P4: StackHash_2beb
P5: 0.0.0.0
P6: 00000000
P7: PCH_C3_FROM_ntdll+0x00072F8C
P8: c0000005
P9: 00000008
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7E54.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F30.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F40.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F4E.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7F5F.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Plex Media Serve_bbf7fa6a9a465dc5689d8d4df65afeff1948fd9_24779bd3_9d910eb8-4fff-49ac-b94d-7d40caad2b5a

Analysis symbol:
Rechecking for solution: 0
Report Id: 6d94b22d-e5b3-4042-8517-53876a6740e6
Report Status: 268435456
Hashed bucket: abb47462faeb61641ee02764f250a26d
Cab Guid: 0

2

things I have tried
updating windows/drivers
updating windows to 11
different versions of plex server
reloading the OS
i am running plex server on I9-11900K with 32gig ram, no matter what i do, it crashes.
its been happening for about a month now, some days it will crash over 5 times other times i might once a day.
please tell me what you need me to upload. i tried looking for plex dmp files , and they are at zero size with no information in them

3

Does your server get to write any server logs which you can upload?

4

This latest crash happened 2/1/2022 @ 8:27am
none of the logs have any timestamps around that time, actually the latest time stamp in the logs is when i had to restart the server to get it back up and running around 6pm

5

Good-luck! I wish they would correct this.

6

So i think i figured it out - maybe,
i setup a 2nd server for testing
server 1 - is I9-11900k 11th gen - intel UHD 750
server 2 - is I7-1165G 11th gen - intel Iris Xe

soon as i setup server number 2 the same thing started to happen. if i have hardware transcoding on it would crash producing the errors above. after endless googling i ran into a post saying that couple of users were having a similar issue if they were using RDP to connect to the machines, which is the way i have been connecting to my machines. I stopped RDP’ing and starting using ConnectWise control to admin them and so far no crash’s.
ill check back in 5 days to let everyone know if that did it for me

7

I can’t stand this constant crashing. Just tried updating to the latest version and already a crash less than 24 hours.

8

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