Plex won't add MKV files to library

Server Version#: 1.14.1.5488
Player Version#:

I have MKV files generated by MakeMKV. When I specify the directory where they are located to the Edit Library dialog, Plex responds with “There are no items in this library.” The directory paths are correct, the MKV files are there. If I edit library after saving changes, it displays the paths to the directories with files. Is there a problem with MKV files? I thought MakeMKV was the tool to use with Plex. Are there more hoops to jump through? Thanks in advance.

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could be different things…

Scenario 1: Permissions

If you’re running your Plex Media Server on a linux / mac machine, you’ll need to make sure Plex actually has access and can see the media.

Scenario 2: File Naming

If you e.g. named a file like a movie but it’s in a folder linked to a tv show library, Plex will ignore those files. Same for some other scenarios (e.g. files contained in a folder named “extras”) or files named “sample”.
https://support.plex.tv/articles/201543057-why-is-some-of-my-content-not-found/

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