Plex won't find my photos on /photos

[tmachado3_gmail_com]

Hi,

So I have my google drive account syncing my photos to the “/volume1/photo” folder (folders within folders)

And I have my photos library on plex looking for files on that diretory.

My “/photos” is a shared folder, and I have read permissions to the “plex” user. Basically I did exactly what’s here:

Plex Media Server security changes for Synology users

Community Announcement - Synology users - Security update. Server Version#: Plex Media Server 1.15.4.994 and above By popular customer request and to improve the safety of your media, we’ve made a small but visible change to what PMS can do on your NAS by itself. We have removed user plex from the administrators group. This was a holdover from DSM 5.2 when it was required for PMS to run properly on the NAS. Now, with DSM 6 and above, this is no longer required. By doing so we’ve lower…

However, plex is not finding any picture. I directly put a simple picture within the folder (let’s say, /volume1/photos/test.png), and it’s not find anything.

It’s even more odd because when I’m selecting the diretory on plex web app, I can see the new folders at the first level, but can’t find the folders within those folders.

Help?

[ChuckPa]

It sounds like the files themselves have a custom permission applied to them.

1. Open FileStation
2. In the left hand pane, right click Photos -> Properties -> Permissions tab.
3. It will probably show “plex” has access at that level which is true. It doesn’t guarantee Plex can see below that level.
4. Set all the permissions as you want them, inclusive of giving Plex permission to read.
5. Before applying the changes, in the lower left corner, check the box “Apply to this folder, sub-folders, and files”.
6. Now apply it and let DSM make the changes.

[tmachado3_gmail_com]

I have no doubt that the problem is related with the permissions for sub-folders, but I can’t find the checkbox to the apply “to this folder, sub folders and files”

At at the shared folder properties view, same applies, I can’t find the checkbox to tick the option to apply to sub-folders.

[ChuckPa]

The other way please. Sorry for being confusing.

Highlight Plex then click EDIT.
Make sure those are set (add write permission if you wish just to force it)
OK.
now Apply to sub-folders and files

[tmachado3_gmail_com]

I think that for /photo specifically, all that is disabled on DSM. Read it somewhere and been suspecting it.

Created a new shared folder and was able to propagate read permissions across sub-folders, and all is fine now.

[ChuckPa]

Oh, you were using the Synology pre-defined?

Yes, that’s always bad. I’m sorry.