Plex won't recognize external subtitle files (sometimes)

General Discussions
1

See image. I went through and made sure everything was named the same, Plex recognized the subs for a moment then went back to this

Untitled
Untitled949Ă—527 139 KB

2

Please copy the content of the ``guid="…` property from the Plex XML info of that episode.

3

Document.txt (1.8 KB)

4

Do you have the display of file name extensions enabled or disabled (default) in Windows?
This can produce confusion about what the actual file name is.
I recommend you to enable it. https://www.howtogeek.com/205086/beginner-how-to-make-windows-show-file-extensions/

  • Try to use 3-letter language codes (e.g. eng instead of en)
  • After adding fresh subtitles, “Refresh Metadata” of the whole tv show
  • use square brackets to hide parts of the folder and file names from Plex, which are not part of the official file naming schema
    e.g.
/Drake & Josh (2004)
   /Season 01 [2004]
      Drake & Josh (2004) - s01e01 - Hug Me, Brother (Pilot) [480p AMZN Web-DL].mp4
      Drake & Josh (2004) - s01e01 - Hug Me, Brother (Pilot) [480p AMZN Web-DL].eng.srt
1 Like
5

I’d already tried three letter suffix, and the file extension display was correct. I added brackets and refreshed metadata and that’s working so far

6

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