Plexamp crashes on startup - Windows 8.1 x64

Server Version#: 1.31.2.6757
Player Version#: 4.9 (latest available)

Appears to only happen on the latest release. Worked fine on 4.8.x. I unfortunately cannot download an old version for my gross old operating system. My fault for not saving the installer I suppose.

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Program does not seem to write to logs prior to crashing. These are the last logs I was able to recover. I am unsure how to enable debug / verbose logging without being able to enter the program.

Dec 06, 2023 00:19:43.283 [Javascript] INFO - Memory usage: 51.0MB
Dec 06, 2023 00:20:13.284 [Javascript] INFO - Memory usage: 51.0MB
Dec 06, 2023 00:20:43.283 [Javascript] INFO - Memory usage: 51.0MB
Dec 06, 2023 00:21:13.284 [Javascript] INFO - Memory usage: 51.0MB
Dec 06, 2023 00:21:43.283 [Javascript] INFO - Memory usage: 51.0MB
Dec 06, 2023 00:22:13.283 [Javascript] INFO - Memory usage: 51.0MB
Dec 06, 2023 00:22:43.283 [Javascript] INFO - Memory usage: 51.0MB
Dec 06, 2023 00:23:13.283 [Javascript] INFO - Memory usage: 51.0MB
Dec 06, 2023 00:23:14.027 [Javascript] INFO - Cloud: [SharedItems] Syncing.
Dec 06, 2023 00:23:14.027 [0x00003b74] DEBUG - Networking: Create request 1334: (GET https://plex.tv/api/v2/user/settings?uuid=654ad446a4fd465f&key=SharedItems).
Dec 06, 2023 00:23:14.029 [Javascript] INFO - Cloud: [RecentPlays] Syncing.
Dec 06, 2023 00:23:14.029 [0x00003b74] DEBUG - Networking: Create request 1335: (GET https://plex.tv/api/v2/user/settings?uuid=654ad446a4fd465f&key=RecentPlays).
Dec 06, 2023 00:23:14.030 [Javascript] INFO - Discovery: Refresh based on app activation.
Dec 06, 2023 00:23:14.030 [Javascript] INFO - Discovery: Fetching hubs for library /library/sections/1 server df35ccfa94223e293577e93931c6e7268e2e6fb5 refreshing from cloud false.
Dec 06, 2023 00:23:14.031 [0x00003b74] DEBUG - Networking: Create request 1336: (GET https://192-168-1-12.9b57e19ff8314a2d9a0e6d6858db85a9.plex.direct:32400/hubs/sections/1?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash&X-Plex-Device-Name=Cal%20ITX).
Dec 06, 2023 00:23:14.032 [Javascript] INFO - App: Application state changed to background.
Dec 06, 2023 00:23:14.332 [0x00003d30] DEBUG - Networking: Completed request 1336: (GET https://192-168-1-12.9b57e19ff8314a2d9a0e6d6858db85a9.plex.direct:32400/hubs/sections/1?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash&X-Plex-Device-Name=Cal%20ITX) with code 200 (have 68357 bytes) in 299 ms.
Dec 06, 2023 00:23:14.336 [Javascript] INFO - Discovery: Setting 10 hubs from CAL-NAS.
Dec 06, 2023 00:23:14.336 [Javascript] INFO - Discovery: Are we offline? 9 hubs, network is 2 => offline: false.

I hope this is the correct place to report this!

1 Like

Windows 10 or newer is required with 4.9 (though it doesn’t look like https://www.plex.tv/plexamp has been updated yet):

https://plexamp.plex.tv/plexamp.plex.tv/desktop/Plexamp%20Setup%204.8.4.exe

2 Likes

Thanks a bunch! Now to find out how to disable auto-updates.

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