My plexamp loads in a blank state, not displaying anything, windows 11

Plex Labs
1

Server Version#: 1.32.5.7349-6000
Player Version#: 4.8.3

I do not have any logs as I do not think the server is the issue. I have posted in other places and gotten no ingagement so I thought I would try here.

My plexamp will start up in a blank state. There are no buttons to press, no interface to use, nothing.

Here is an image: Imgur: The magic of the Internet

I have uninstalled, reinstalled, wiped all files from the system, even tried deleting windows registry entires for this application to get it to work or just to get it to go to a rebooted state.

If there are any tips you have on where to start debugging this, where I can find logs for the application, anything at all, it would be amazing. I know that this is not a version issue for the client, as I have not had the same issue on my laptop, and it has the same version. I have also tried downgrading to different versions and it still happens.

All of my music is in plexamp and I really do not want to go back to spotify (nothing wrong with it, just not my preference)

Please I’ll take any help at all

2

Plexamp has logs of its own.
They are essential for debugging, so please fetch them.

3

See this is the odd part. I tried looking there for the logs, but there are no logs. There is no folder in the AppData\Local directory! There is one in the Roaming directory however.

4

Are you using an old version of Windows?
Or is your Windows configured in some non-standard way, like Kiosk mode or domain with roaming user profiles?

5

No, I am using the most up to date version of windows 11, I have not configured roaming user profiles either. There is a C:\Users\User\AppData\Local\Programs\Plexamp directory however, but no logs in there that I can find

6

That folder is the program folder. There are only executables in there.

User data and logs go to AppData\Local\Plexamp. The fact that it’s not there at all indicates some major fault right after installation.
Do you use a 3rd party anti virus software, or did you perhaps enable “core isolation” in the device security settings of Windows?

7

Niether. I do not have anti-virus software nor do I have core isolation enabled

8

Not seeing any crash reports from you either :thinking:

9

Yeah I it doesn’t look like it crashes, it just seems to not launch at all. if you have any ideas for something I can do, i’ll take it

10

Are you able to launch Plexamp from the command line and paste in the output here? There might be some additional details there :thinking:

11

How would I do this?

12

C:\Users\Thomas\AppData\Local\Programs\Plexamp>
Main: restoring window state from C:\Users\Thomas\AppData\Roaming\Plexamp/window-state-plexamp-main.json
Started Media Service: false
Checking for update
Update for version 4.8.3 is not available (latest version: 4.8.3, downgrade is disallowed).
checkForUpdatesAndNotify called, downloadPromise is null

13

[17600:0913/002453.729:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is disabled, ANGLE is

14

Hmm, I think this bit is the issue. It indicates something wrong with your graphics stack. Do you know what graphics card and/or driver you’re using?

15

I have a NVIDEA GeForce GTX TITAN X graphics card with driver version 537.34

16

Do you have any ideas for me to try and figure out whats happening? my gpu works normally in every other regard

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