Plexamp unable to start up, crash every time (0xc00000005)


#1

Hey I am running plexamp on windows 10 Enterprise version 1709.
it crash every time with this:
Application pop-up: Plexamp.exe - Application Error : The application was unable to start correctly (0xc0000005). Click OK to close the application.

what to do?


#2

Huh…from scratch on a new install? Not sure I’ve heard of that, and definitely shouldn’t be happening given that it’s an Electron shell.


#3

I have the same :frowning: but only on my work PC.


#4

This also happens on my Windows 10 PC, tried the latest update 1.0.1.42, but is totally broken and won’t start.

Pleased to see in the latest release notes that the priority for fixes is totally broken, which in this case it is, so hopefully will be looked at as a priority, though was not considered between 1.0.0 and 1.0.1 to be fixed.

@elan commented that this should not happen for anyone, but it does and needs to be looked at.


#5

@Trotter999 ~ We haven’t looked into this yet because we can’t reproduce it :disappointed: It doesn’t seem to affect a huge number of users, and I’m quite confused about why it would be happening in general, since the executable is Electron.

A few random thoughts: do you have a 64-bit CPU? Does the https://github.com/atom/atom/releases/download/v1.23.3/AtomSetup-x64.exe work for you (Atom is built using Electron as well).


#6

I do have a 64 bit CPU (Intel Core i7-4790 @3,60GHz) and the Atom program that you suggested I tried works without any issues.


#7

@Trotter999 ~ fascinating.

Any chance you could get us a .dmp file?

The section on Crash Dumps Handled by Windows might help.


#8

I have enabled Windows crash dumps but none is created when the App fails to start.


#9

I’m not sure what to recommend, then, I’m not a Windows guy myself. Maybe someone else has advice about getting a crash dump?


#10

I am also having the same issue on my Windows 10 Pro, latest updates. I found some APPCRASH logs in the WER (Windows Error Reporting) Folder @ C:\ProgramData\Microsoft\Windows\WER\ReportQueue\

Let me know if any of this helps with tracking down the issue.

Version=1
EventType=APPCRASH
EventTime=131598093664907433
ReportType=2
Consent=1
UploadTime=131623972589501075
ReportStatus=100
ReportIdentifier=0fe14763-fd1f-4eac-a237-572c2ca0e561
IntegratorReportIdentifier=640913b8-ea8f-4745-9fbb-221c3fd08fce
Wow64Host=34404
Wow64Guest=332
NsAppName=Plexamp Setup 1.0.0 (2).exe
AppSessionGuid=0000141c-0001-001f-5586-62d8c487d301
TargetAppId=W:000623617219f513bb4ff8a9e6340790517400000904!0000f542ff2974260ee658eee813bbd6cf30317d8316!Plexamp Setup 1.0.0 (2).exe
TargetAppVer=2016//12//11:21:52:00!2c632bc!Plexamp Setup 1.0.0 (2).exe
BootId=4294967295
ServiceSplit=11854284
TargetAsId=11942
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Plexamp Setup 1.0.0 (2).exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=584dca80
Sig[3].Name=Fault Module Name
Sig[3].Value=System.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=584dca1a
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00001581
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.16299.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=3ad0
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=3ad0e9f4486e91d86927e4a71227ee49
UI[2]=XXXXXXXXX\Plexamp Setup 1.0.0 (2).exe
UI[3]=The best Plex audio player has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=XXXXXXXX\Plexamp Setup 1.0.0 (2).exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32
tdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[3]=C:\Windows\System32\hmpalert.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[10]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[11]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[12]=C:\WINDOWS\System32\USER32.dll
LoadedModule[13]=C:\WINDOWS\System32\win32u.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[16]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[17]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[18]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[19]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[20]=C:\WINDOWS\System32\shcore.dll
LoadedModule[21]=C:\WINDOWS\System32\combase.dll
LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[23]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[24]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[25]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
LoadedModule[28]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.98_none_144040db3691ec4e\COMCTL32.dll
LoadedModule[29]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[30]=C:\WINDOWS\system32\UXTHEME.dll
LoadedModule[31]=C:\WINDOWS\system32\USERENV.dll
LoadedModule[32]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[33]=C:\WINDOWS\system32\APPHELP.dll
LoadedModule[34]=C:\WINDOWS\system32\PROPSYS.dll
LoadedModule[35]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[36]=C:\WINDOWS\system32\DWMAPI.dll
LoadedModule[37]=C:\WINDOWS\system32\OLEACC.dll
LoadedModule[38]=C:\WINDOWS\System32\CLBCATQ.dll
LoadedModule[39]=C:\WINDOWS\system32\VERSION.dll
LoadedModule[40]=C:\WINDOWS\system32\SHFOLDER.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\CLDAPI.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
LoadedModule[43]=C:\WINDOWS\SYSTEM32\AEPIC.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32
tmarta.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[47]=XXXXXXXX\AppData\Local\Temp
skA1EF.tmp\System.dll
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=16299
OsInfo[3].Key=ubr
OsInfo[3].Value=98
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=63137
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.98.16299.0-11.0.48
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=48495
OsInfo[19].Key=svolsz
OsInfo[19].Value=206
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=170928
OsInfo[22].Key=bldtm
OsInfo[22].Value=1534
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs3_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.16299.98.amd64fre.rs3_release.170928-1534
OsInfo[30].Key=buildflightid
OsInfo[30].Value=7F5E6A14-5412-4ABF-ABB0-FFE6BEE62238.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[33].Key=containerid
OsInfo[34].Key=containertype
OsInfo[35].Key=edu
OsInfo[35].Value=0
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WERB354.tmp.WERInternalMetadata.xml
File[0].Flags=327682
File[0].Type=5
File[0].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB354.tmp.WERInternalMetadata.xml
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=The best Plex audio player
AppPath=XXXXXXX\Plexamp Setup 1.0.0 (2).exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=B4489F128DFD872A32BE0799AE9FE691
MetadataHash=-1213334258



Version=1
EventType=APPCRASH
EventTime=131619527589536090
ReportType=2
Consent=1
UploadTime=131623972590789467
ReportStatus=100
ReportIdentifier=cda505d0-322b-470f-8b6a-68a72592f314
IntegratorReportIdentifier=253e005a-85b2-498b-951b-bb7c5f978dfd
Wow64Host=34404
Wow64Guest=332
NsAppName=Plexamp Setup 1.0.2.exe
AppSessionGuid=00000588-0001-0026-95da-fb52439bd301
TargetAppId=W:00062b385f9bf3ba7bdc9aa89c54fb9d9e4f00000904!0000f936e9321f13074486e8b2019656e7c8a5d0251b!Plexamp Setup 1.0.2.exe
TargetAppVer=2016//12//11:21:52:00!2c63688!Plexamp Setup 1.0.2.exe
BootId=4294967295
ServiceSplit=9036396
TargetAsId=10151
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Plexamp Setup 1.0.2.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.2.54
Sig[2].Name=Application Timestamp
Sig[2].Value=584dca80
Sig[3].Name=Fault Module Name
Sig[3].Value=System.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=584dca1a
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00001581
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.16299.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=3ad0
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=3ad0e9f4486e91d86927e4a71227ee49
UI[2]=XXXXXXXXX\Plexamp Setup 1.0.2.exe
UI[3]=The best Plex audio player has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=XXXXXXXXX\Plexamp Setup 1.0.2.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32
tdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[3]=C:\Windows\System32\hmpalert.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[10]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[11]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[12]=C:\WINDOWS\System32\USER32.dll
LoadedModule[13]=C:\WINDOWS\System32\win32u.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[16]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[17]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[18]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[19]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[20]=C:\WINDOWS\System32\shcore.dll
LoadedModule[21]=C:\WINDOWS\System32\combase.dll
LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[23]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[24]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[25]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
LoadedModule[28]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.98_none_144040db3691ec4e\COMCTL32.dll
LoadedModule[29]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[30]=C:\WINDOWS\system32\UXTHEME.dll
LoadedModule[31]=C:\WINDOWS\system32\USERENV.dll
LoadedModule[32]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[33]=C:\WINDOWS\system32\APPHELP.dll
LoadedModule[34]=C:\WINDOWS\system32\PROPSYS.dll
LoadedModule[35]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[36]=C:\WINDOWS\system32\DWMAPI.dll
LoadedModule[37]=C:\WINDOWS\system32\OLEACC.dll
LoadedModule[38]=C:\WINDOWS\System32\CLBCATQ.dll
LoadedModule[39]=C:\WINDOWS\system32\VERSION.dll
LoadedModule[40]=C:\WINDOWS\system32\SHFOLDER.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\CLDAPI.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
LoadedModule[43]=C:\WINDOWS\SYSTEM32\AEPIC.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32
tmarta.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[47]=XXXXXXXX\AppData\Local\Temp
sf20BE.tmp\System.dll
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=16299
OsInfo[3].Key=ubr
OsInfo[3].Value=98
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=98860
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.98.16299.0-11.0.48
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=48495
OsInfo[19].Key=svolsz
OsInfo[19].Value=206
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=170928
OsInfo[22].Key=bldtm
OsInfo[22].Value=1534
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs3_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.16299.98.amd64fre.rs3_release.170928-1534
OsInfo[30].Key=buildflightid
OsInfo[30].Value=7F5E6A14-5412-4ABF-ABB0-FFE6BEE62238.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[33].Key=containerid
OsInfo[34].Key=containertype
OsInfo[35].Key=edu
OsInfo[35].Value=0
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WER6FB2.tmp.WERInternalMetadata.xml
File[0].Flags=327682
File[0].Type=5
File[0].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6FB2.tmp.WERInternalMetadata.xml
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=The best Plex audio player
AppPath=XXXXXXXX\Plexamp Setup 1.0.2.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=4057624098502F597E69EB4E7A4D2309
MetadataHash=415865733


#11

Version 1.0.4 are now able to launch! wooorraayy :slight_smile:


#12

Oh wow, awesome! Must have been a bug fixed in the Electron upgrade.