Hello, my PlexAmp clients (Both iOS and MacOS are not loading the home page. I can browse artists, albums and songs easily enough. I can play any and all music. I just get a “Whoops we had an issue getting data from [SERVER], and we’re pretty bummed about it.” There’s a retry button
Here’s a snippet from my logs. not sure if this helps, or any other data I can provide?
Jun 12, 2025 14:16:08.713 [Javascript] INFO - Discovery: Fetching hubs for library /library/sections/1 server cdca8755b0b34692aee366c08f087d1e1cc37d6c refreshing from cloud false.
Jun 12, 2025 14:16:08.713 [Javascript] INFO - Cloud: [RecentPlays] Syncing.
Jun 12, 2025 14:16:08.713 [0xf9bedf00] DEBUG - Networking: Create request 126: (GET https://plex.tv/api/v2/user/settings?uuid=b54e389775512425&key=RecentPlays&cacheBuster=1749755768713) network type 2.
Jun 12, 2025 14:16:08.713 [0xf9bedf00] DEBUG - Networking: Create request 127: (GET https://207-153-45-104.0e98a3449b7d4b638cce945fd72103cd.plex.direct:29985/hubs/sections/1?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash&X-Plex-Device-Name=Karl’s%20Mini%203) network type 2.
Jun 12, 2025 14:16:08.753 [0x6fd9f000] DEBUG - Networking: Completed request 127: (GET https://207-153-45-104.0e98a3449b7d4b638cce945fd72103cd.plex.direct:29985/hubs/sections/1?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash&X-Plex-Device-Name=Karl’s%20Mini%203) with code 500 (have 109 bytes) in 39 ms.
Jun 12, 2025 14:16:08.753 [Javascript] INFO - Networking: Error parsing JSON from request 127: 500 Unexpected token ‘<’, “<hea”… is not valid JSON
Jun 12, 2025 14:16:08.754 [Javascript] INFO - Error loading: get https://207-153-45-104.0e98a3449b7d4b638cce945fd72103cd.plex.direct:29985/hubs/sections/1?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash&X-Plex-Device-Name=Karl’s%20Mini%203: HTTP status 500
Jun 12, 2025 14:16:08.754 [Javascript] INFO - Discovery: Error retrieving data for hubs.
Jun 12, 2025 14:16:08.754 [Javascript] INFO - Discovery: Are we offline? 0 hubs, network is 2 => offline: true.
Jun 12, 2025 14:16:08.831 [0x6fd9f000] DEBUG - Networking: Completed request 126: (GET https://plex.tv/api/v2/user/settings?uuid=b54e389775512425&key=RecentPlays&cacheBuster=1749755768713) with code 200 (have 8427 bytes) in 118 ms.
Jun 12, 2025 14:16:08.832 [Javascript] INFO - Cloud: [RecentPlays] Received data, performing sync.
Jun 12, 2025 14:16:08.833 [Javascript] INFO - Discovery: There was a change to Recent Plays.
Jun 12, 2025 14:16:08.833 [Javascript] INFO - Cloud: [RecentPlays] Syncing complete with added: 0 deleted: 0 and dirty: 0.
Jun 12, 2025 14:16:08.876 [Javascript] INFO - Discovery: Fetching hubs for library /library/sections/1 server cdca8755b0b34692aee366c08f087d1e1cc37d6c refreshing from cloud false.
Jun 12, 2025 14:16:08.876 [Javascript] INFO - Cloud: [RecentPlays] Syncing.
Jun 12, 2025 14:16:08.876 [0xf9bedf00] DEBUG - Networking: Create request 128: (GET https://plex.tv/api/v2/user/settings?uuid=b54e389775512425&key=RecentPlays&cacheBuster=1749755768876) network type 2.
Jun 12, 2025 14:16:08.877 [0xf9bedf00] DEBUG - Networking: Create request 129: (GET https://207-153-45-104.0e98a3449b7d4b638cce945fd72103cd.plex.direct:29985/hubs/sections/1?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash&X-Plex-Device-Name=Karl’s%20Mini%203) network type 2.
Jun 12, 2025 14:16:08.911 [0x6fd9f000] DEBUG - Networking: Completed request 129: (GET https://207-153-45-104.0e98a3449b7d4b638cce945fd72103cd.plex.direct:29985/hubs/sections/1?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash&X-Plex-Device-Name=Karl’s%20Mini%203) with code 500 (have 109 bytes) in 33 ms.
Jun 12, 2025 14:16:08.911 [Javascript] INFO - Networking: Error parsing JSON from request 129: 500 Unexpected token ‘<’, “<hea”… is not valid JSON
Jun 12, 2025 14:16:08.912 [Javascript] INFO - Error loading: get https://207-153-45-104.0e98a3449b7d4b638cce945fd72103cd.plex.direct:29985/hubs/sections/1?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeFields=thumbBlurHash&X-Plex-Device-Name=Karl’s%20Mini%203: HTTP status 500
Jun 12, 2025 14:16:08.912 [Javascript] INFO - Discovery: Error retrieving data for hubs.
Jun 12, 2025 14:16:08.912 [Javascript] INFO - Discovery: Are we offline? 0 hubs, network is 2 => offline: true.
Jun 12, 2025 14:16:08.998 [0x6fd9f000] DEBUG - Networking: Completed request 128: (GET https://plex.tv/api/v2/user/settings?uuid=b54e389775512425&key=RecentPlays&cacheBuster=1749755768876) with code 200 (have 8427 bytes) in 121 ms.
