PlexAmp Playback Oddidy - Any Suggestions?

Plex Labs
1

Server Version#: 1.41.3.9314
Player Version#: 4.11.5

I’ve had this issue crop up from time to time on random tracks and I was curious if anyone may know a cause at all.

Some tracks on PlexAmp can’t seek and repeat back 2-3 seconds during playback. It appears to happen primarily on the PlexAmp Desktop App for Windows and sometimes on the Android App, it’s starting to become a little annoying.

Video of anomaly: Imgur: The magic of the Internet

The file itself plays perfectly in other media players.
No transcoding is happening, it is direct play.
Plex danced the files, opt DB, trash clear & reanalyzed.

Scratching my head trying to think of solutions.

Thanks!

2

Right after it happens, upload the Plexamp logs and we’ll have a look. My suspicion is something around the particular track, either media corruption or a caching bug on our side.

3

Plexamp.log (1.7 MB)

Here is the log file. It has been happening constantly on some new albums I’ve ripped. These are all physical copies I own that I put up. The system is more than powerful enough to play this kind of thing back. Is there perhaps a setting I’m not using correctly like a cache size?

4

I’m seeing some low-level errors in the logs:

Dec 23, 2024 16:19:01.511 [0x00002b5c] INFO - BASS: Asking to seek stream 432660 to 168.3 sec (duration: 213.8 sec), media time: 168.3.
Dec 23, 2024 16:19:01.513 [0x00002b5c] ERROR - BASS: Error [BASS_ChannelSetPosition(m_stream, byteOffset, BASS_POS_BYTE | BASS_POS_INEXACT)] - 0

My guess is there’s something off about the ripped file. Is the error repeatable for specific files?

Especially for self-ripped files, I’m suspicious of the file itself :sweat_smile:

5

You could very well be right and I will re-rip the file and give it another try.

One thing that I’d like explained is why the file plays perfectly in every other playback device (eg. AIMP, MusicBee, default Samsung music player on Android device) either directly or via network access, but not Plexamp?

6

I don’t have an explanation for that, except that all the players have different decoders under the hood and so can exhibit different behavior.

If you can reproduce with a specific file, we’d definitely take a sample.

7

I believe I may have found the underlying cause of the issue!

I use Stablebit Drivepool software to pool drives together and their duplication function for backups. I believe it was Drivepool duping backup function that was causing a weird interaction with Plex’s ability to read/write/analyze/etc. I switched to SnapRAID for parity backups and everything has been working flawlessly.

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…backs away slowly…

Glad you figured it out!

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