I currently have PlexAmp’s artist radio set to Include External Media and Degrees of Separation to unlimited. However, it appears that artist radios and continuous play radios still only play tracks from my library.
My initial understanding is that since I have zero tracks actually added to my Tidal library, the “radios” do not actually use anything from Tidal. Is there any way to get the radios to actual go past what’s already in my Tidal library? It seems like this is something that Roon is doing but not Plexamp, despite being able to pull “library” tracks into Radio just fine.
no, the external tracks go directly to TIDAL, nothing to do with what you’ve added to TIDAL, but rather into the broader universe of TIDAL. if that’s not working i would make sure there aren’t errors in the server as you might need to relink your TIDAL account to ensure everything has access to it.
Thanks for the reply. I just unlinked and relinked my Tidal account, but still not getting any Tidal tracks in the Artist radio. I tried to launch the Artist Radio via an Artist’s page using both the icon already there as well as the hamburger menu “Play Artist Radio.” No dice on either.
The only errors on PMS when starting playback are:
Unable to find client profile for device; platform=macOS, platformVersion=19.6.0, device=macOS, model=
Unknown metadata type: folder
Nothing seems to implicate that Tidal is not connecting properly. Also, I can use PlexAmp as a pure Tidal client without issues and can search Tidal tracks just fine.
I’m also not getting any Tidal tracks in the “Related” section either.
This issue is found on both macOS and iOS — the only devices I have available to test right now.
Interestingly enough, if I start playback of a Tidal track from PlexAmp directly, both Up Next and Related will instantly pull other Tidal tracks. Just not if I start library playback.
generally, in my experience, plexamp will try to use tracks that are available locally before attempting to use external resources (tidal and shared libraries).
so to me, it is not surprising that the initial artist radio is only your local library.
over time, tidal/external tracks should be mixed in to the queue.
for example, I start a radio/mixbuilder at bedtime, and by morning I have plenty of tidal/external tracks in my history.
edit, if you have no related tidal artists (check plex web too) one thing you might check/try is to refresh metadata at the artist (faster) or entire library (much slower), to ensure that plex has matched and pulled all necessary metadata.
You may also want to double check that your music library has the extra data enabled (before doing a metadata refresh);
You’re probably right in that PlexAmp prefers local tracks. I normally don’t have Artist Radio on long enough to exhaust my fairly expansive local library, though I wish there was a way to weigh Tidal tracks a bit higher. I’ll have to try leaving radio on overnight and see where we end up.
Thanks for the intel. Well, that probably my issue—I don’t see anything like that on Plex Web…
My artists are fully matched and have the extended metadata available, but not seeing Tidal recommendations.
I am the only one on the Plex server with an active Tidal subscription, but I am also not the server admin. The server admin/owner does not actually have Tidal. Could that be causing the issue?
I don’t think the server admin is required to have tidal, but they must have the extra metadata enabled and the artist refreshed as needed in order to pull and utilize the related artist etc.
something I am not sure of, if server admin has tidal completely disabled, it may not show up at all (even if options enabled in advanced music settings).
since plexamp/plex web is relying on the server having the related artist info, it would be between you and the admin to work on getting it enabled/working.
Thank you! Looks like we had that disabled for some reason. I flipped it on and am running a re-scan of the music library. Hopefully that’ll bring it in!
if it doesn’t try refresh metadata on a single artist (logged in as server admin), once it starts showing up in plex web, then plexamp should be good to go (well after all of the artists are refreshed, if that is needed)
Ah, so the server owner needs to actually have a Tidal sub for the info to pull through?
Edit: Looks like you need to be server owner to even use the Recommended Artists features at all… Home users don’t get access, even if they have their own independent Tidal subscription… Well that’s extraordinarily unfortunate…
The owner home account has the Tidal data in there, but other users do not.
Are there any plans to make the Tidal features available to all users with an independent active Tidal subscription?
