PlexAmp wont play, multiple devices

Plex Labs
,
1

Server Version#: 1.42.2.10156
Player Version#: iOS - 4.12.4

Hello all, I am unsure where to turn to resolve an ongoing issues I have been having with PlexAmp. I have a large library of music and like to shuffle through all music randomly when listening to music. When I look in the library tab in PlexAmp I see all tracks but when clicking on the track or “all music” playlist I get “Unable to load data. This makes me sad.”

I have done the following:

Re-scanned folders

Removed the folder from Plex and re-add the folder

Uninstall Plex server and reinstall

Any suggestions on where I can turn to further troubleshoot this issue?

Edit: added pic of what I see in plex.

Capture.PNG
Capture.PNG1633×886 84.2 KB

2

It doesn’t look like you’re seeing music in Plex web either?

You haven’t posted Plexamp logs but I would suspect there’s potentially some corrupt data in the database (invalid UTF-8, e.g.)

3

Thanks for the reply. I have attached logs. I reloaded music (again) in plex and in plexamp (iOS) I am getting a spinning wheel when going to play all music. Unsure where to turn now.

Edit: attach what I see in iOS (multiple devices)

Plexamp.log (63.0 KB)

unnamed
unnamed1290×2796 54.1 KB

4

It looks like the server isn’t returning anything:

Dec 01, 2025 12:50:44.661 [0x00005150] DEBUG - Networking: Completed request 53: (POST https://192-168-0-6.2a503673443c4734a8a5f81ac2f15bb2.plex.direct:32400/playQueues?includeLoudnessRamps=1&shuffle=0&uri=server%3A%2F%2F340e3b8195e5cb29557f57bc759041620284d68c%2Fcom.plexapp.plugins.library%2Fplaylists%2F768655%2Fitems&playlistID=768655&type=audio&includeFields=thumbBlurHash&X-Plex-Device-Name=Ella) with code 200 (have 280 bytes) in 14 ms.

Looks like an empty list.

Seeing some other weird stuff too like:

Dec 01, 2025 12:50:25.568 [0x00005150] DEBUG - Networking: Completed request 29: (PUT https://192-168-0-6.2a503673443c4734a8a5f81ac2f15bb2.plex.direct:32400/playlists/768659?summary=Tracks%20you%20love%20but%20haven't%20heard%20lately.&includeFields=thumbBlurHash&X-Plex-Device-Name=Ella) with code 200 (have 0 bytes) in 5 ms.
Dec 01, 2025 12:50:25.568 [Javascript] INFO - Networking: Error parsing JSON from request 29: 200 Unexpected end of JSON input

Is there something between Plexamp and the server, networkalogically?

5

My setup is pretty standard and the iOS devices were working before, unsure what changed. I have modem > switch > WiFi router.

But after doing some more troubleshooting I found that hardwired devices (windows) will work normally, so it is only WiFi devices having this issue. I will have to troubleshoot my network further and see what I find. I am open to any suggestions.

Also, Plex video seems to be working normally both on LAN and WAN.

Thank you so far for all the help.

6

To clarify, Plexamp works fine on desktop/wired, but fails on desktop/WiFi?

7

Just did some testing and strangely enough music works through the Plex app on windows PC with WiFi. It is only mobile devices having an issue playing. On mobile devices I get the above screen with a spinning circle.

8

What about Plexamp on Windows PC?

9

Yes, Plexamp on Window PC over LAN works.

10

I don’t think you can have a switch to a modem. If this works, your modem is also a router so you are on 2 separate networks. Change your router to work as an access hub.