plexconnect not discovering pms

plexconnect

#1

after signing in with plex pass to my plexconnect instance i can't discover any pms if i sign out i can see the server discovered but no library's are available. i want the server to be claimed because i now have a plexpass again and want to be able to use the android client.

here some things i can see in the logs.

oke plex.tv - request Plex Media Server list
Dec 27,2017 22:29:51 PlexAPI: ***
Dec 27,2017 22:29:52 PlexAPI: poke Plex (ca356d03a347b60ee32a77e4bff0b3b0b732311f) at https://192-168-1-5.dead5bd07c9c4de1823cee88c7210213.plex.direct:32400
Dec 27,2017 22:29:52 PlexAPI: poke Plex (ca356d03a347b60ee32a77e4bff0b3b0b732311f) at https://73-151-92-216.dead5bd07c9c4de1823cee88c7210213.plex.direct:16144
Dec 27,2017 22:29:52 PlexAPI: No Response from Plex Media Server
Dec 27,2017 22:29:52 PlexAPI: We failed to reach a server. Reason: [Errno 8] hostname nor servname provided, or not known
Dec 27,2017 22:29:52 PlexAPI: Traceback:
Traceback (most recent call last):
File "/PlexConnect/PlexConnect/PlexAPI.py", line 432, in getXMLFromPMS
response = urllib2.urlopen(request, timeout=20)
File "/usr/local/lib/python2.7/urllib2.py", line 154, in urlopen
return opener.open(url, data, timeout)
File "/usr/local/lib/python2.7/urllib2.py", line 429, in open
response = self._open(req, data)
File "/usr/local/lib/python2.7/urllib2.py", line 447, in _open
'_open', req)
File "/usr/local/lib/python2.7/urllib2.py", line 407, in _call_chain
result = func(*args)
File "/usr/local/lib/python2.7/urllib2.py", line 1241, in https_open
context=self._context)
File "/usr/local/lib/python2.7/urllib2.py", line 1198, in do_open
raise URLError(err)
URLError:

Dec 27,2017 22:30:12 PlexAPI: No Response from Plex Media Server
Dec 27,2017 22:30:12 PlexAPI: We failed to reach a server. Reason: timed out


#2

You most likely will have more luck asking this in the PlexConnect sub-forum:
https://forums.plex.tv/categories/appletv-plexconnect
PlexConnect is a third party (not created or supported by Plex) client for ATV 2 & 3.
ATV 2 & 3 are not officially supported by Plex, only ATV 4.


#3

Moved to its proper place.


#4

thanks and sorry


#5

It seems you changed the remote port for PMS. Plex is reachable on the https://73-151-92-xxx:16144/web/index.html address for me, but obviously I cannot sign in.

Try logging on to the webinterface, sign out your account on Settings > Server and than log back in using your account.
If that succeeds, log onto plexconnect via the aTV.


#6

See Q7 in the FAQ