plexconnect not discovering pms

after signing in with plex pass to my plexconnect instance i can’t discover any pms if i sign out i can see the server discovered but no library’s are available. i want the server to be claimed because i now have a plexpass again and want to be able to use the android client.

here some things i can see in the logs.

oke plex.tv - request Plex Media Server list
Dec 27,2017 22:29:51 PlexAPI: ***
Dec 27,2017 22:29:52 PlexAPI: poke Plex (ca356d03a347b60ee32a77e4bff0b3b0b732311f) at https://192-168-1-5.dead5bd07c9c4de1823cee88c7210213.plex.direct:32400
Dec 27,2017 22:29:52 PlexAPI: poke Plex (ca356d03a347b60ee32a77e4bff0b3b0b732311f) at https://73-151-92-216.dead5bd07c9c4de1823cee88c7210213.plex.direct:16144
Dec 27,2017 22:29:52 PlexAPI: No Response from Plex Media Server
Dec 27,2017 22:29:52 PlexAPI: We failed to reach a server. Reason: [Errno 8] hostname nor servname provided, or not known
Dec 27,2017 22:29:52 PlexAPI: Traceback:
Traceback (most recent call last):
File “/PlexConnect/PlexConnect/PlexAPI.py”, line 432, in getXMLFromPMS
response = urllib2.urlopen(request, timeout=20)
File “/usr/local/lib/python2.7/urllib2.py”, line 154, in urlopen
return opener.open(url, data, timeout)
File “/usr/local/lib/python2.7/urllib2.py”, line 429, in open
response = self._open(req, data)
File “/usr/local/lib/python2.7/urllib2.py”, line 447, in _open
‘_open’, req)
File “/usr/local/lib/python2.7/urllib2.py”, line 407, in _call_chain
result = func(*args)
File “/usr/local/lib/python2.7/urllib2.py”, line 1241, in https_open
context=self._context)
File “/usr/local/lib/python2.7/urllib2.py”, line 1198, in do_open
raise URLError(err)
URLError: <urlopen error [Errno 8] hostname nor servname provided, or not known>

Dec 27,2017 22:30:12 PlexAPI: No Response from Plex Media Server
Dec 27,2017 22:30:12 PlexAPI: We failed to reach a server. Reason: timed out

You most likely will have more luck asking this in the PlexConnect sub-forum:
https://forums.plex.tv/categories/appletv-plexconnect
PlexConnect is a third party (not created or supported by Plex) client for ATV 2 & 3.
ATV 2 & 3 are not officially supported by Plex, only ATV 4.

Moved to its proper place.

thanks and sorry

It seems you changed the remote port for PMS. Plex is reachable on the https://73-151-92-xxx:16144/web/index.html address for me, but obviously I cannot sign in.

Try logging on to the webinterface, sign out your account on Settings > Server and than log back in using your account.
If that succeeds, log onto plexconnect via the aTV.

See Q7 in the FAQ