PlexConnect Working great but nothing else works

[james341]

Hello

 

Long time plexconnect user.

 

it seems i have some strange problem since i have changed my router.

the plexconnect is working great (my movies and all my channels ) but all the other apps on the ATV is not working by saying that i have network problem.

only when i change the network DNS ro Auto i getting back all the apps but loosing the plexconnect.

 

Is there something i'm doing wrong?  

 

Also my ATV saying there's an update....can someone confirm that the last update works with the plexconnect ?

 

 

many thanks for the help

 

 

[drewbie]

what is your DNS in the settings.cfg file?

I suggest you follow the "Read before Posting" pinned thread and provide all information.

[james341]

You are right

i fix some things like the static ip address and now all my apps in ATV are working but when going to trailers i am getting "Trailers in unavailable. Try again later" message .

here is my Terminal output and my system file . my static mac ip address is 10.0.0.15

Also here is Mac Settings in network :

[drewbie]

change loglevel = High in the settings.cfg and then prodice the contrents of the plexconnect,log so we can look at it

Again, please read the pinned thread " Read Before Posting" specifically the troubleshooting section and post all the information as it makes assisting you so much easier if we have all the information.

[james341]

OK hope now this info will be alright 

• Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): 3 / 6.0.2

• The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 10.0.0.15

• The local IP address of the device that PlexConnect is installed on: 10.0.0.15

• Apple Tv IP Address (I  had this to the list if someone need ) : DHCP 10.0.0.5

• The device and operating system (including version number) that PlexConnect is installed on: Mac OSX 10.9.1

• The device and operating system (including version number) that the Plex media server (PMS) is installed on: Mac OSX 10.9.1

• The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.8.18.290-11b7fdd

• The local IP address of the device that the Plex media server (PMS) is installed on: 10.0.0.15

• The PlexConnect version number : 16 February 15:00

• The contents of your 'Settings.cfg' file : 

• 

• Log file :

• 06:12:21 PlexConnect: started: 06:12:21
  06:12:21 PlexConnect: Version: 0.3.1+
  06:12:21 PlexConnect: Python: 2.7.5 (default, Aug 25 2013, 00:04:04) 
  [GCC 4.2.1 Compatible Apple LLVM 5.0 (clang-500.0.68)]
  06:12:21 PlexConnect: Host OS: darwin
  06:12:21 Settings: getsetting enable_plexconnect_autodetect=True
  06:12:21 PlexConnect: IP_self: 10.0.0.15
  06:12:21 Settings: getsetting hosttointercept=trailers.apple.com
  06:12:21 Settings: getsetting port_webserver=80
  06:12:21 Settings: getsetting enable_dnsserver=True
  06:12:21 DNSServer: started: 06:12:21
  06:12:21 Settings: getsetting port_dnsserver=53
  06:12:21 Settings: getsetting ip_dnsmaster=8.8.8.8
  06:12:21 Settings: getsetting prevent_atv_update=True
  06:12:21 DNSServer: ***
  06:12:21 DNSServer: DNSServer: Serving DNS on 10.0.0.15 port 53.
  06:12:21 DNSServer: intercept: ['trailers.apple.com'] => 10.0.0.15
  06:12:21 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
  06:12:21 DNSServer: forward other to higher level DNS: 8.8.8.8
  06:12:21 DNSServer: ***
  06:12:21 WebServer: started: 06:12:21
  06:12:21 Settings: getsetting port_webserver=80
  06:12:21 WebServer: ***
  06:12:21 WebServer: WebServer: Serving HTTP on 10.0.0.15 port 80.
  06:12:21 WebServer: ***
  06:12:21 ATVSettings: init class CATVSettings
  06:12:21 ATVSettings: load settings
  06:12:21 Settings: getsetting enable_webserver_ssl=True
  06:12:21 WebServer: started: 06:12:21
  06:12:21 Settings: getsetting port_ssl=443
  06:12:21 Settings: getsetting certfile=./assets/certificates/trailers.pem
  06:12:21 Settings: getsetting certfile=./assets/certificates/trailers.pem
  06:12:21 WebServer: ***
  06:12:21 WebServer: WebServer: Serving HTTPS on 10.0.0.15 port 443.
  06:12:21 WebServer: ***
  06:12:50 DNSServer: DNS request received!
  06:12:50 DNSServer: Source: ('10.0.0.5', 61492)
  06:12:50 DNSServer: Domain: p27-buy.itunes.apple.com.akadns.net
  06:12:50 DNSServer: ***forward request
  06:12:50 DNSServer: -> DNS response from higher level
  06:12:55 DNSServer: DNS request received!
  06:12:55 DNSServer: Source: ('10.0.0.5', 61887)
  06:12:55 DNSServer: Domain: trailers.apple.com
  06:12:55 DNSServer: ***intercept request
  06:12:55 DNSServer: -> DNS response: 10.0.0.15
   

[Unsoluble]

I can't see anything in there that stands out; my guess would be a certificate problem. But maybe someone else can see an issue with the config.

[wahlman.j]

My guess is certs also. You can use terminal to generate new certs by typing sudo su then navigating to your support/OSX folder then typing ./createcert.bash or you can use OpenConnect in my signature that guides you how to load them as well. If that doesnt work I would look at your firewall, antivirus, or other apps/programs installed that could be blocking communication from your atv to your mac host. How long has the OS been installed on your mac?

[james341]

Thanks guys - I had a plexconnect working well until I have changed my router. Since the problem I have installed the plexconnect from the begging and update the ATV firmware.




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[wahlman.j]

Maybe something with your new router settings is the issue. Have you changed any settings on your mac? How is your network setup exactly from your isp to your mac?

[james341]

You can see in one of my first posts the screen shot of my network settings . The only thing I did with the router is to update my username and password and everything else is the default. The only strange thing is that my IP address in my ATV is DHCP 10.0.0.5 no?



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[Unsoluble]

Why is that strange?

So you're currently seeing all the stock ATV apps work, but no PlexConnect? Earlier, when it was the other way around (Plex fine, but nothing else), what exactly did you "fix"?

[james341]

I don’t really remember - the only thing I remember is when I changed the ATV network settings to auto DNS I had all the apps working and when I changed it back to my Mac DNS I had the plex working but no network in the other apps - but sines than I reinstalled everything and have this new issue



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[james341]

Ok - I’m happy to say that I fixed the problem . As all of you said it was the certs problem. I did it with the USB way and now everything is working .

Many thanks



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