Plexpass not recognised in Plex app

[tha1271]

Logged in with same account. Web clearly shows active Plexpass. Changing icon to custom in app shows I need a Plexpass to perform function.

Server Version#: 1.43.4.10903
Player Version#: 2026.20.0 (971050504)

App NamE: Plex for Android (TV)

Client Version: 2026.20.0 (971050504)

Platform Version: 11

Device: SHIELD Android TV

Device Manufacturer: NVIDIA

Device Model: Darcy

Device NamE: SHIELD Living Room

[MarkV1320]

What account are you using to log into the shield?

The account you are using to make this post doesn’t have a Plex pass.