Plex's Metadata creation problems

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OS = Windows Server 2019
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8 GB RAM used for Plex temp files using ImDisk Virtual Disk Driver
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Cooler Master Silent Pro Gold 1200W Power Supply

I recently had to change around my entire network (restructuring my Active Directory forest) resulting in the Plex software having to run under a different user account. While prior planning may have masked the problem, the problem would still be there.

When scanning a movie library the metadata the search engine can’t find any metadata from either The Movie Database or Plex Movie about 5% of the time. The reasons this happens is REALLY frustrating as well.

I save all my movies with a file name of…

MovieName (Year) Actor, Actor, Actor

These titles are always derived fro their IMDB listing for title, year and first three actors.

And here is where the main metadata failure occurs. There is no fuzzy logic when looking at the year. If the year doesn’t not match exactly, the metadata is not downloaded This could be thought of as a safeguard so that you don’t get a bunch of erroneous matches but a file that only gets one match on the year listed (+/- 1 year) is probably going to be that movie. For instance, lets say we have a movie named Back Street Jungle and IMDB says it was release in 2015. If your search engine looks at that file in it’s databases and only finds one title match in 2014, 2015 or 2016 it should consider it a match. If there are two title matches within any of those three years the match should still fail.

And here is one I don’t get at all. Movies that have an original title and an as released title. Many times your scanner will fail to find it in it’s database if you use the as released name rather than the original. So you have to look it up in IMDB to find the original title, enter that in the search (during a manual match) and then lo and behold, it’ll all of a sudden find it as the released title you tried earlier. Or sometimes it works the other way around. Or sometimes you have to enter a foreign language title in order for it to find either the english as released title or the original title.

Also, extraneous punctuation or missing punctuation can cause a match failure. For example;

Exorcism at 60000 Feet (2019) Robert Miano, Bai Ling, Lance Henriksen

failed to match. Your search engine needed it to be;

Exorcism at 60,000 Feet (2019) Robert Miano, Bai Ling, Lance Henriksen (notice the comma in 60,000?).

Oh, and the fact that you STILL can’t edit actors name metadata WITHIN PLEX is STILL a problem.

This is more of a rant because I now have DAYS of manually matching movie, TV and Music titles. Don’t even get me started on the mess that is the music metadata collection!!!

How’s that working out for ya?

https://support.plex.tv/articles/categories/your-media/

MovieName (Year) [Actor, Actor, Actor].xxx

Would be way more better [Plex ignores this stuff in Brackets]
and if your files are MP4/M4V this is basically a requirement:

Try some of that and get back with us.

How’s my file naming format working out? Well since it’s EXACTLY what you suggested "movieName (year) [everything in brackets ignored] in 96% of the cases it’s working fine. It’s that pesky 4% where IMDB’s year and The Move DataBase and/or Plex Movie year don’t match. Which is what I was trying to explain.

I haven’t disabled LMA anywhere and it is demoted. But NONE of my media files have file naming metadata included in them. It’s all been stripped out, file by file.

And again, it works fine 96% of the time (in my very large library). But in those 4% of files that do fail I’d say that the disagreement between IMDB and Plex’s databases causes 85% of the failures. And it’s usually only the matter of one year of discrepency.

IMDB is Plex Movie - and Plex Movie goes to TMDB for the artwork/etc.

I get an acceptable ‘natural match’ ratio of about 96% due, I think, to Filebot that goes to TMDB (for Movies - TVDB for Shows), gets the name they use and names my files that name.

Nothing’s perfect - I deem my ‘unknown soldiers’ acceptable casualties and Fix Match. I am not alarmed by the frequency of same. ATM.

700 files in the last 3 days and one fix match is ok by me.
It’s way better than it has been - that’s certain.

My 4% works out to nearly 900 misses that I’ll have to manually match.

Give me the names of a few of your ‘misses’ and I’ll test on this end.

IMDB = Sonora, the Devil’s Highway (2018) Fernando Becerril, Juan Manuel Bernal, Rafael Cebrián

Plex = Sonora, the Devil’s Highway (2019)


IMDB = No Resolution (2017) Maura Kidwell, Layne Manzer, Erin O’Shea

Plex = No Resolution (2016)


IMDB = Day of the Flowers (2012) Eva Birthistle, Charity Wakefield, Carlos Acosta

Plex = Day of the Flowers (2013)

There’s three examples of files not found simply because they are one year off even though there is only only one file name that matches with +/- 1 year.

Here is an instance where it will not find it by it’s released title, but if I enter the original title it does.

Released title

If I go to IMDB and get the original title name (Married by Christmas) and enter that it WILL find it.

Of those 3, I got 3 instant natural matches and ‘that one’ is named as shown:

Filebot/TMDB named - instant match - TMDB is Agent.
Not sure what that means - don’t use IMDB/Plex Movie?
I don’t.

English is the default language - everywhere - if that matters.

Have you dumped the agent cache recently?:

https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/

Might help - couldn’t hurt.

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