Ever since I have updated to this latest version PMS will sometimes crash randomly, Optimizing database will hang it up, and player devices get stuck paused, or playing a file forever even when they aren’t. When I boot the clients that are stuck from the manager they come right back on in stuck mode.
I can temporarily fix the issues by closing PMS, killing the app, and services in task manager (that aren’t closing like they normally should when shutting down/exiting PMS), and then opening PMS again. This will let things run normal for a few hours maybe more, maybe less.
I have never had issues with my PMS before this started happening. I’ve tried a repair install with latest version again. I’ve updated, and rebooted my server MANY times. No other apps, or services are having issues on my Windows 10 Enterprise OS server.
I’m baffled at what is going on! I’ve been a lifetime Plex Pass member for many years now, and have never had an issue with PMS like this, or really at all before.
I am also having very strange and frustrating issues, same OS and PMS versions as OP. Tried relocating, My Plex data, have done this before with no issue. Today I had to rebuild my entire library as Plex had forgotten mine.
I even did a clean load of Server 2019 on a new SSD, and migrated my PMS Appdata over to a clean install of PMS. Thins are working a little better, but I still have to restart my server form time to time from it hanging, live TV will also stop working requiring restart of PMS again. Is it my database, or something? I would hate to have to do a clean install of PMS from the ground up. I have so much metadata (almost 200GB) for all the content I have. I have also setup collections, and customized a lot of stuff. Redoing all of that would take SOOOOO long. Is there anyway to fix this as is?
Mine has become entirely unusable, crashes several times a day, check the crash dumps and it is making folders for the crashes but they are empty. I had about 70 GB of metadata, I changed the location of the folder and linked it correctly in Plex, Plex then asked me to ‘Add A Library’ all of my custom metadata and tags are gone. Fed up, rolled it back to a previous version, fingers crossed. I just wont allow it to update again until this is addressed.
I am having the exact same issue, running server on Windows 10, no problem for years, it is now crashing every day usually very early in the morning, wondering if issue is related to a scheduled task.
Mine will crash anytime it tries to backup, or optimize the database (late night/early morning). This wasn’t an issue until a week ago, and I was on the latest version of PMS for a bit before that. I can get an optimize to finish if I close PMS, kill PMS processes, open PMS, and immediately fire off an optimize. Once PMS has been running for longer than a few minutes, or any other PMS process runs, optimize will then hang PMS if ran.
Even after doing a clean OS load on a new SSD of Windows Server 2019, migrating PMS appdata over, going back to the public version previous to 1297. I tried removed media I added since the issues started, tried rolling a backed up database, and I’m still having issues.
Looks like a new Plex Pass PMS has been released. I have installed it, and I am now able to finish optimizing my database normally, and backup database no longer hangs up. I haven’t yet gone through the night with scheduled tasks with this new version, but I’ll report back if I have any issues.
First 24 hours I’ve not had a crash, or any issues since this all started a couple weeks back. Even my live TV hasn’t crashed. That was usually the first thing I would see an issue with before it got worse. I also had all scheduled tasks checked, and ran last night without issue. I don’t know if I’m in the clear 100%, but it sure has been nice having it JUST work. The only thing I did (besides the past troubleshooting issues) was upgrade to latest PlexPass release of PMS.
@edlivian That’s unfortunate. It’s been about a week now since I’ve updated to 1402 PMS, and haven’t had 1 issue. It’s been up 24/7 with pretty heavy usage (as always), and I’m happy it’s been happy.
