Server Version#: 1.29.0.6219-b1b4d4871
Player Version#: ?
Hi All,
I have Asustor NAS, I have PMS App installed, it’s been working lovely for years, now all of a sudden, when I click the App, none of my media is there. When I try to add, it says ‘Add your media to Plex’ and a link to ‘Get Media Server’ but it’s already installed?
I have the most up to date NAS and PMS versions. Please help, many thanks!
In order to complete the setup you need to open your Plex Media Server through its local IP.
If you’re on the same machine… open http://127.0.0.1:32400/web in your browser. If you’re on a different machine inside your home network, use http://[PMS IP address]:32400/web instead. This will bring up a wizard/dialog where you can name your server and link it to your Plex account (as well as creating your first libraries).
Once you “claimed” your server (=linked it to your Plex Media Account), you’ll also be able to access it from other Plex apps or via http://app.plex.tv/desktop.
Thank you so much for your reply, really appreciate. I’m on the same machine, but when I go to 127.0.0.1 is says:
127.0.0.1 refused to connect.
Try:
I tried the web link as well.
Did you verify the Plex Media Server is running and there’s no security tools / firewalls / … interfering with the browser opening that page?
If none of that is working… can you please manually collect the server logs from your file system (see details in the linked support article) to identify if there’s some problem with the server itself?
Thanks Tom, I’ve turned my VPN Nord off, I’ve shut down Norton Firewall, still no joy. Is this the log?
[
{
“type”: “info”,
“host”: “app.plex.tv”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.33”,
“browser”: {
“platformVersion”: “10”,
“id”: “edge”,
“name”: “Microsoft Edge”,
“version”: “105.0”,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.91.2”,
“username”: “heathrossuk”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
I tried signing out, deleting the app, reinstalling, but still no joy too : (
It’s so weird, it was working perfectly the other day.
127.0.0.1 can only be used if the web browser is running on the same machine as Plex server. Which is usually not the case with a NAS device.
You’ll have to use the local IP of your NAS instead.
Thank you, yes I’ve opened through my NAS ip (I think), it still doesnt recognise my NAS as the server when I click on the App direct on the NAS:
The fact that you see this page means that Plex server is indeed running.
It’s just that you are unable to access it, due to a problem with the user authentication.
The cure for that is forcing the server out of its currently used Plex user account and re-claiming fresh – just like you did when you installed it the first time.
Here is a tool which aims to streamline the procedure described in this support article:
Thank you. Sorry, I’m not very technical (I just about figured out how to open a command window).. I downloaded the file, extracted it, then tried to drag it to the command window, pressed return but nothing happened:
I tried following the steps on that helpful article you sent me, but I don’t know what most of that means
I don’t use an Asus NAS myself, so my ability to help you is unfortunately limited.
Just a few generic hints:
That’s not how it works.
Besides: since the server is running on your NAS, you need a command line of your NAS, and not of your Windows computer.
This is usually achieved by using telnet or SSH. A common tool to do that on Windows is Putty.
But maybe the configuration menu of your NAS is already providing something similar.
If all of that is just Greek to you, I’m afraid the only solution for you would be to remove Plex server from your NAS completely and start over.
Thanks man - I’ll have a fiddle on the NAS homescreen. I did try and delete the App completely, then reinstalled, but still the same. Deleting the App is completely removing PMS from my NAS isn’t it? (just to clarify)… As it’s odd that it didn’t work?
I can’t answer that. It may be different on each platform.
On Windows for instance, uninstalling Plex server doesn’t remove its data and settings. So in order to get rid of it completely, you’ll have to take additional steps. https://support.plex.tv/articles/201941078-uninstall-plex-media-server/
It might be similar on your NAS:
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