I installed the PMS app today and was able to set up my server and all was working well. I restarted my computer and since then the PMS app will not launch. It flashes on the menu bar for a split second but will not launch. In my Plex app it shows that the server is not available. I tried to refresh, reboot but nothing works. I ended up removing the server from plex to see if that did anything but still not working. It’s odd to me that it would work perfectly fine and once I rebooted (didn’t run updates or change anything) it will no longer launch. Does anyone have any thoughts on this?
That’s usually what happens when antivirus or other security software makes a false positive, then does something to the PMS files. It’s also possible it’s a Catalina security feature instead. Did you give Plex permissions when you installed it?
Hi thanks for writing. I don’t have any anti virus installed and I’m running Mojave so those shouldn’t be part of the issue. I did add the PMS app in security & privacy/accessibility but it hasn’t helped. Anything else I should look at?
Wow I suggested a Catalina thing when you had Mojave in the title. hahahaha
Oh my gawd.
Yes we can try a few things to investigate what’s happening.
Do you have PMS installed into /Applications/Plex Media Server as usual?
Are you the Mac administrator? Are you comfortable with using the terminal command line?
Hello. Yes PMS is in the applications folder and Yes I am the mac admin for this machine. I’m able to use terminal if I have the command lines for the specific purpose. Thanks again.
Okay let’s check the application permissions. Would you paste in the output you get from this:
ls -l "/Applications/Plex Media Server.app/Contents/MacOS"
I get something like this when the permissions are correct:
PMS stores its log files in ~/Library/Logs/Plex Media Server/
Let’s see if you can gather up the ones that have timestamps after the last restart, zip them up (select them all, right click, choose “Compress”), and attach the zip with your next reply.
You can also go into your Launchpad > Other > Console and get a real-time look at your Mac system logs. In the console you can watch your Mac’s response to you starting PMS. You can narrow down the chaff by using a search term like Plex after it fails, then screenshot or copy/paste.
The file permissions in the top screenshot look great.
The console log search only shows a couple of yellow warnings from TCCD, but no errors.
Found it in your log files Archive: database corruption right as it tries to start up.
Nov 04, 2019 14:15:56.613 [0x70000a041000] ERROR - SQLITE3:0x1024bd688, 11, database corruption at line 67757 of [bf8c1b2b7a]
Why would that happen to a brand new install, and can it be fixed?
I don’t know, and yes.
You could uninstall PMS completely but leave behind your media.
