PMS Crashes Nightly During Maintenance

[vatthikorn1]

Server Version#: 1.32.6.7371
Player Version#: N/A
Synology Model: DS918+
DSM Version: DSM 7.1.1-42962 Update 6
Logs: Plex Media Server Logs_2023-08-27_16-28-03.zip (4.6 MB)

Since around early August, the server has been crashing consistently every night during maintenance tasks. I looked through the logs and couldn’t locate anything obvious.

This appears to be related to these recent reports:

Plex crashed on Synology

NAS Model: DSM918+ DSM Version installed: DSM 7.1.1-42962 Update 4 Server Version#: 1.31.0.6654 Woke up this morning to Plex not working unsure exactly what caused it, downloaded the logs, and found some issues where the db might have been locked, unsure if this is the root cause or not. Feb 26, 2023 02:12:53.998 [0x7fd6f3fc1b38] WARN - Waited one whole second for a busy database. Feb 26, 2023 02:12:56.221 [0x7fd6f3fc1b38] WARN - Waited one whole second for a busy database. Feb 26, 2023 02:1…

Plex Crashing During Maintenance

Server Version#: 1.32.4.7164 Player Version#: N/A Logs: Plex Media Server Logs_2023-06-11_11-28-55.zip (2.8 MB) For the last two nights in a row, the server running on my DS1813+ has crashed during maintenance. My PC server also crashed a few days ago during maintenance, but I put that down to Windows 11 misbehaving, perhaps that was not the case. The logs appear to show normal maintenance occuring and then a sudden crash and I wake up to a non running server. My libraries should be in good…

Attached are the logs from the most recent crash on Aug 27, 2023 at 5:14am.

The last lines in the logs before crashing:

Aug 27, 2023 05:14:01.103 [140470710221624] DEBUG - Cleaning directory for session 31928192-3532-4663-b05c-e2a02b5271df ()
Aug 27, 2023 05:14:01.103 [140470710221624] DEBUG - Starting a transcode session 31928192-3532-4663-b05c-e2a02b5271df at offset -1.0 (state=3)
Aug 27, 2023 05:14:01.103 [140470710221624] DEBUG - Streaming Resource: Added session 0x7fc1e31564f8:31928192-3532-4663-b05c-e2a02b5271df
Aug 27, 2023 05:14:02.355 [140470710221624] DEBUG - [JobRunner] Job running: /volume1/@appstore/PlexMediaServer/CrashUploader "--directory=/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/Plex Media Server/Crash Reports/1.32.6.7371-b6a09ad81" --version=1.32.6.7371-b6a09ad81 --platform=Linux "--platformVersion=DSM 7.1.1.42962-6" --serverUuid=2b52eb81d10c435bc69429c911d53f4dabbaad9b --userId=zack@vatthikorn.com --sentryUrl=https://o17675.ingest.sentry.io/api/1233455/ --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Synology --model=x86_64 --device=DS918+
Aug 27, 2023 05:14:02.364 [140470710221624] DEBUG - [JobRunner] Jobs: Starting child process with pid 16443

Let me know if there’s any other info I could provide.

Thank you so much!