Server Version#:1.13.6
Player Version#:
PMS crashes immediately after upgrading to Mojave. I tried redownloading PMS, still no dice. Help?
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Hi!
I didn’t updated my PMS yet (by chance), which is running on a i7 MacMini still running High-Sierra, however I updated my Apple laptops and desktops at home to Mojave and what I can tell is that PMP is HIGHLY unstable, crash often (froze, need to Force-Quit) and I can’t even access to some part of the app, such as Settings pane! PMP is frozing immediately when I click “Setting” from “TV” interface, but seem to still work from “PC” interface.
I’ll leave a chance to Plex team, since this is apparently due to a core system change from Apple’s side. However as working myself for a pretty large software development company in Canada, when a new operating system is announced (Mac, Windows, iOS, Android), we have a team that use the beta version of the new O/S for testing our own apps for compatibility BEFORE the official release date of the new O/S. So this way, in 99% of the time, our applications are compatible/compliant to the new O/S at the launch date! This is part of our quality standard, you know…
So far I didn’t observed any other major issues with Mojave and my other softwares such as Office 2016 (O365) and Adobe CC apps seem to work fine so far. But as explained before, I saw app updates from Microsoft and Adobe BEFORE Mojave launch date in preparation to the system update.
Plex doesn’t have nearly the resources to take that (perfectly reasonable) approach.
It doesn’t take any more resources to develop with the betas than it does to work after release. It just takes more forethought.
True. But Plex is so far behind in keeping up with what they have, I’m not surprised when I read things like this 
Sad to say…
I would like to accomplish the Mojave update but not at the loss/instability of PMS and or PMP on my Apple devices. Thanks ahead of time for those that take the time to post their experience here or on another thread on the forum.
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Yeah, it happens to me about 15 times a day. I"ve upgraded to Mojave, and the Plex server either freezes or crashes. Especially when using plugins. Is this because plugins are not being supported anymore? Sometimes when we have 2 streams going in the household too…it crashes and I have to keep reloading it. Have restarted my computer several times, have the lasted of everything installed. Was completely fine until Mojave was installed and I installed the new version of Plex. would try to install previous version of Plex, but not sure how to do so.
could you download the server logs after restarting following a crash and upload here
Please ensure you run with debug logging enabled
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
Best to restart the server so fresh set of logs get created
and on next crash and after restarting, download the logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Thanks for Responding. Ok. I have attached the .zip file. I couldn’t recreate using my 1080p Apple TV but the 4k Apple TV seems to be the one crashing the server. Do you need logs from my Apple TV as well? Plex Media Server Logs_2018-10-27_13-53-56.zip (2.2 MB)
At this stage i do not need the Apple TV Plex logs
Could you tell me if the crashes stop when you stop using the plugins that are fetching shows from the internet
There has been a change in 1.13.9 to the code area that is crashing. Could you try 1.13.9 beta just to confirm if the crash issue is resolved. 1.13.9 has an issue with TV Shows libraries that have Recorded Media - so if you are using DVR - go back to 1.13.8 after confirming the fix for this crash
@mbgoms just realized you do not have a Plex Pass so cannot try the 1.13.9 beta
1.13.9 has now been released as public release 1.13.9.5456 - there is a change in that version which I believe would avoid these crashes that were arising when playing back media through a url - eg via plugins
I have the exact same problem going on. I’m on Mojave and can’t even get PMS to start, even on the new public release 1.13.9.5456-ecd600442.When I try to open the app, the icon appears briefly in the taskbar, and vanishes.
Checking the console app reveals these messages for Plex Media Server (I’ve copy/pasted the details here), please let me know if there’s a better way to help diagnose the issues.
Unable to load Info.plist exceptions (eGPUOverrides)
NSApp cache appearance:
-NSRequiresAquaSystemAppearance: 1
-appearance: (null)
-effectiveAppearance: <NSCompositeAppearance: 0x600000f29e00
(
"<NSAquaAppearance: 0x600003937240>",
"<NSSystemAppearance: 0x600003937340>"
)>
AEGetDescData of non-desc type 'reco' not a good idea
-[TCCDAccessIdentity staticCode]: static code for: identifier com.plexapp.plexmediaserver, type: 0: 0x7fd353c55250 at /Applications/Plex Media Server.app
-[PersistentAppsSupport applicationQuit:] | for app:Plex Media Server, _appTrackingState = 2
Nov 3 23:53:22 Plex Media Server[567]: DEPRECATED USE in libdispatch client: dispatch source activated with no event handler set; set a breakpoint on _dispatch_bug_deprecated to debug
Nov 3 23:53:23 com.apple.xpc.launchd[1] (com.plexapp.plexmediaserver.3372[567]): Service exited with abnormal code: 255
For the record, I have not been successfully able to use Plex Media Server in a couple of weeks. This issue started on High Sierra a few weeks ago (logged here: Need help troubleshooting Plex Media Server causing MacOS to crash during nightly maintenance). I’ve since completely wiped my system, reinstalled Mac OS, reinstalled the latest PMS, and started a library anew, and everything seemed to be working fine until I started syncing music with my mobile device. It seems that any transcoding caused the app to fail, causing a kernel panic and forcing my entire computer to crash. Now, I can’t even get PMS to open, period.
I ended up solving by deleting all trace of PMS, then reinstalling.
There’s a forum thread somewhere on how to do this, but it involves a couple of terminal commands and a trip into your user library folder.
As most problems with Mojave and PMS a Reinstall is king.
https://support.plex.tv/articles/201941078-uninstall-plex-media-server/
That’s it. Make sure you do them in order. Flipping them makes things worse.
Regarding this crash
Nov 3 23:53:23 com.apple.xpc.launchd[1] (com.plexapp.plexmediaserver.3372[567]): Service exited with abnormal code: 255
can you see if the log files were written to before crashing
See this support article for location of logs
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Zip and upload here if they have been written
If it crashes before writing to the logs on launch, then would need to launch Plex Media Server app in terminal and see what errors arise
cd /Applications
./Plex\ Media\ Server.app/Contents/MacOS/Plex\ Media\ Server
I have this same exact issue, the full uninstall has never worked. It’s getting really frustrating at this point, I wish PMS would work…
Ok so, I ran PMS out of the terminal using
./Plex\ Media\ Server.app/Contents/MacOS/Plex\ Media\ Server
The output of which showed a permissions error:
MacBook-Pro:Applications foo$ ./Plex\ Media\ Server.app/Contents/MacOS/Plex\ Media\ Server
libc++abi.dylib: terminating with uncaught exception of type boost::filesystem::filesystem_error: boost::filesystem::create_directory: Permission denied: "/Users/foo/Library/Caches/PlexMediaServer"
****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: D517FE5C-38D9-4993-AB61-E7BA5E856485
So I basically just chmodded my ~/Library/Caches folder to 777…working now…
