Server Version#: 1.25.2.5319 Player Version#: 4.71.0 (Web) I have noticed that my PMS has stopped doing hardware transcoding. It is running on Windows Server 2019 with Intel UHD 630 graphics using the latest drivers (Windows DCH Drivers v30.0.101.1069) which it used to work on (tested about a mont…

Can we get some Plex employee officially look into this? Transcode is completely broken still. Reverting to some previous versions didn’t fix it. Could it have something to do with some latest Windows updates or intel UHD drivers? Headless server, fresh restart, no remote software installed Latest…

@Ridley might be able to help or get someone else looking into this. This issue started after the transcoder/ffmpeg updates to allow HW Transcoding for the Iris XE/12th gen Intel GPUs (introduced in the public PMS version 1.25.0.5282). It seems this update broke 3rd though 10th gen Intel iGPU HW T…

I had to revert back to version 1.22.0.4163 to get HW transcoding to work again. This is what annoys me about the Plex team. They don’t respond to issues in a timely manner, or at all. Total opposite compared to the Emby team. If you break your own product, acknowledge it, and at least make an attem…

Unfortunately I agree. Very little said by Plex about this issue so far. Dissappointing indeed.

Trying just about everything here to get HW transcoding back…I noticed when I select “Convert Automatically” on the playing device I see the (HW) appearing on my PMS Dashboard: [image] As soon as I select a different resolution, the (HW) disappear: [image] fyi I tried to convert a video file wit…

I tested Quick Sync via Hanbrake and it also worked fine.

I reverted to 1.23.2.4656 and HW transcoding started to work again…

@anon18523487 I’ve noticed you’re looking into the transcoder crash issue that some are having on 1.25.x, but has there been any investigation into the general HW Transcoding issues seen on Intel iGPUs with Windows since that update? It seems that part of my problem was solved by an updated driver,…

[image] FlaTechNole21: It seems that part of my problem was solved by an updated driver, but this did not solve it for others as you can see in this thread. Some of us on the older platforms will never get an updated driver, the one for my system is as new as it gets from Intel.

Running a previous version (1.23.2.4656) where it seems to be transcoding hardware as I see the (HW) note in my item playing in the dashboard. However my CPU is getting maxed out with a single transcode going on. Is this normal? Could the dashboard actually show (HW) but not using Quick Sync to tran…

PMS has stopped doing hardware transcoding on Intel UHD 630

Plex Media Server

FlaTechNole21 February 15, 2022, 2:50am 43

Does this fix anyone’s issues? It seems to have fixed it for me.

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PMS has stopped doing hardware transcoding on Intel UHD 630

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